Service Operations Lead

HERITAGE TRACTOR LLC; Geneseo (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

Heritage Tractor LLC in Geneseo, IL is seeking an Assistant Service Manager to support daily operations of the Service Department. You will coordinate service work, manage the work order lifecycle from creation to invoicing, and help deliver excellent customer service by communicating estimates, schedules, and status to customers.

The role collaborates with technicians and warranty staff, ensures accuracy of labor and parts on invoices, assists with WIP and department performance metrics, and

Qualifications

• High school diploma or equivalent required; dealership/service experience preferred.
• Experience with work orders, scheduling, invoicing, and warranty processes is advantageous.
• Strong customer service, communication, and administrative skills are essential.

Responsibilities

• Coordinate, schedule, and assign service work based on technician skills and workload.
• Monitor work orders from creation through invoicing and ensure accuracy.
• Prepare accurate customer invoices using job codes and estimates.
• Communicate with customers regarding estimates, schedules, and status.
• Maintain service department records, files, and equipment documentation.
• Support warranty submission and department performance measures.

Skills

Administrative experience

Customer service

Scheduling

Invoicing

Microsoft Office

Communication skills

Problem solving

Organizational skills

Education

High school diploma

Tools

John Deere systems

Dealership software

Job description

Heritage Tractor LLC in Geneseo, IL is seeking an Assistant Service Manager to support daily operations of the Service Department. You will coordinate service work, manage the work order lifecycle from creation to invoicing, and help deliver excellent customer service by communicating estimates, schedules, and status to customers.

The role collaborates with technicians and warranty staff, ensures accuracy of labor and parts on invoices, assists with WIP and department performance metrics, and