Automotive Service Operations Leader

Heritage Tractor; Brimfield (IL); On-site; USD 75,000 - 100,000; Full time

Job summary

Heritage Tractor in Brimfield, IL is seeking a Service Manager to oversee the dealership's Service Department, delivering exceptional customer service and high-quality repairs. You will schedule technicians, manage work orders through invoicing, and coach staff to improve efficiency while maintaining safety and compliance.

This full-time role requires strong organizational skills and experience with dealership software, with a focus on teamwork and continuous improvement.

Qualifications

• High school diploma or equivalent is required.
• Experience coordinating service operations, technician workflow, or dealership service functions preferred.
• Experience using dealership management or manufacturer software systems preferred.

Responsibilities

• Lead daily operations of the Service Department to support customer satisfaction, productivity, and operational efficiency.
• Maintain a consistent pipeline of service work by coordinating scheduling and communicating with customers regarding service needs.
• Schedule and assign work to technicians based on skill level, workload, and business priorities.
• Manage the complete work order process, including opening work orders, monitoring job progress, reviewing completed work, and preparing accurate customer invoices.
• Review work orders to ensure accuracy, completeness, and proper parts usage before customer billing.
• Verify that applicable pickup, delivery, and service charges are accurately applied.
• Serve as a primary point of contact for internal and external customer inquiries related to service operations.
• Monitor technician progress and collaborate with available resources to improve efficiency and timely job completion.
• Maintain department records, equipment documentation, and service files.
• Coordinate with centralized warranty processing to ensure warranty claims and product improvement claims are submitted within required timeframes.
• Monitor work in process and support timely completion and invoicing of service work.
• Coordinate with the transportation department to maintain vehicle maintenance records in compliance with applicable DOT requirements.
• Conduct performance evaluations, provide coaching, and support the development of service technicians.
• Build positive working relationships with customers, coworkers, and other dealership departments.
• Foster a safe, organized, customer-focused, and team-oriented work environment.
• Perform other duties as assigned to support dealership operations.

Skills

Operations management

Team leadership

Customer service

Scheduling

Microsoft Office

Education

High school diploma or equivalent

Degree preferred but not required

Tools

Dealership software

Accounting basics

Job description

Heritage Tractor in Brimfield, IL is seeking a Service Manager to oversee the dealership's Service Department, delivering exceptional customer service and high-quality repairs. You will schedule technicians, manage work orders through invoicing, and coach staff to improve efficiency while maintaining safety and compliance.

This full-time role requires strong organizational skills and experience with dealership software, with a focus on teamwork and continuous improvement.