Service Operations Coordinator

Heritage Tractor; Geneseo, Northern (IL, KY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Heritage Tractor in Geneseo, IL is seeking an Assistant Service Manager to coordinate service work and manage the work order process. You will partner with technicians and customers to ensure timely, accurate invoicing and strong customer experiences.

The role emphasizes scheduling, progress monitoring, and effective communication, with opportunities to contribute to department performance and process improvements.

Qualifications

• High school diploma or equivalent required.
• Experience in service operations, dealership, or related field preferred.
• Experience with work orders, invoicing, or warranty processes is a plus.
• Strong customer service and interpersonal skills required.

Responsibilities

• Support Service Manager in maintaining steady service work flow.
• Coordinate, schedule, and assign service work based on technician availability.
• Monitor progress and resolve scheduling or workflow issues.
• Review work orders for accuracy before invoicing.
• Prepare customer invoices using established codes and procedures.
• Communicate with customers on estimates, status, and timelines.
• Maintain service department records and documentation.
• Assist with warranty submissions and claims as needed.
• Support department performance metrics and continuous improvement.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Multi-tasking

Attention to detail

Organization

Problem solving

Education

High school diploma or GED

Job description

Heritage Tractor in Geneseo, IL is seeking an Assistant Service Manager to coordinate service work and manage the work order process. You will partner with technicians and customers to ensure timely, accurate invoicing and strong customer experiences.

The role emphasizes scheduling, progress monitoring, and effective communication, with opportunities to contribute to department performance and process improvements.