Service Operations Lead

Thompson Tractor Company; Dothan (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

Thompson Tractor Company in Dothan, AL is seeking a Service Supervisor to manage a team of 5-15 technicians. Responsibilities include coaching employees, planning jobs, and ensuring customer satisfaction. The ideal candidate will have a high school diploma, communication skills, and proficiency in Microsoft applications.

This role involves training, monitoring performance, and efficiently dispatching technicians to fulfill customer needs. Physical requirements include the ability to lift up to 75 lbs and work in various conditions.

Qualifications

• Experience working as a Service Technician preferred.
• Experience using personal computers including Microsoft Word and Excel.
• Basic typing skills required.

Responsibilities

• Coach and direct Service Department employees.
• Monitor, improve, and maintain Technician performance.
• Ensure proper planning of jobs and parts availability.
• Effectively handle customer objections and concerns.
• Assign jobs to shop technicians and dispatch field service technicians.

Skills

Telephone / verbal / written communication skills

Microsoft Office Suite

Microsoft SharePoint

Microsoft Dynamics AX 2012

Strong technical / equipment repair skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Thompson Tractor Company in Dothan, AL is seeking a Service Supervisor to manage a team of 5-15 technicians. Responsibilities include coaching employees, planning jobs, and ensuring customer satisfaction. The ideal candidate will have a high school diploma, communication skills, and proficiency in Microsoft applications.

This role involves training, monitoring performance, and efficiently dispatching technicians to fulfill customer needs. Physical requirements include the ability to lift up to 75 lbs and work in various conditions.