Service Operations Engineer — Own Frontline IT in Healthcare

Sectra; Denver (CO); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Generous paid time off

Retirement plan with company match

Job summary

Sectra is seeking a Service Operations Engineer based in Denver, Colorado, to provide essential first-line support for customer issues. The ideal candidate will have 2–5 years of experience in technical support and a strong proficiency in tools like Jira and Confluence.

As part of a collaborative team, you'll not only enhance service delivery processes but also gain hands-on experience with solutions that impact healthcare. Benefits include a salary range of $75K–$105K and a supportive work environment.

Qualifications

• 2–5 years of experience in technical support or a related field.
• Proficient with Jira and Confluence for ticketing and documentation.
• Comfortable with Windows and/or Linux environments.

Responsibilities

• Provide first-line support and triage incoming requests.
• Support operational readiness for service delivery.
• Use AI and automation to enhance efficiency.

Skills

Technical support experience

Troubleshooting

Windows/Linux environments

Jira and Confluence

Collaboration

Networking fundamentals

Job description

Sectra is seeking a Service Operations Engineer based in Denver, Colorado, to provide essential first-line support for customer issues. The ideal candidate will have 2–5 years of experience in technical support and a strong proficiency in tools like Jira and Confluence.

As part of a collaborative team, you'll not only enhance service delivery processes but also gain hands-on experience with solutions that impact healthcare. Benefits include a salary range of $75K–$105K and a supportive work environment.