Service Operations Engineer: Hands-On, First-Line Ownership

Sectra; Shelton (CT); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Generous paid time off

Retirement plan with company match

Ongoing learning and professional development opportunities

Job summary

Sectra is seeking a Service Operations Engineer in Connecticut to provide first-line support and coordinate with vendors on operational issues. You’ll take ownership of problems and enhance service delivery using AI and automation.

The position requires 2–5 years of experience in technical support or systems administration, and an eagerness to learn. The salary ranges from $75,000 to $105,000, with comprehensive benefits and a collaborative team environment.

Qualifications

• 2-5 years of experience in technical support or related fields.
• Strong willingness to learn and develop new technical skills.
• Experience with healthcare IT, SQL, and cloud technologies is beneficial.

Responsibilities

• Provide first-line support and triage incoming requests.
• Use AI and automation to improve efficiency.
• Coordinate with vendors and internal teams.

Skills

Technical support experience

Systems administration

Networking fundamentals

Hands-on experience with Jira and Confluence

Curiosity and problem-solving

Tools

Windows

Linux

Remote desktop applications

Job description

Sectra is seeking a Service Operations Engineer in Connecticut to provide first-line support and coordinate with vendors on operational issues. You’ll take ownership of problems and enhance service delivery using AI and automation.

The position requires 2–5 years of experience in technical support or systems administration, and an eagerness to learn. The salary ranges from $75,000 to $105,000, with comprehensive benefits and a collaborative team environment.