Service Operations Engineer - 2-5 years' experience (Denver,CO/Shelton,CT)

Sectra; Shelton (CT); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Generous paid time off

Retirement plan with company match

Ongoing learning and professional development opportunities

Job summary

Sectra is seeking a Service Operations Engineer in Connecticut to provide first-line support and coordinate with vendors on operational issues. You’ll take ownership of problems and enhance service delivery using AI and automation.

The position requires 2–5 years of experience in technical support or systems administration, and an eagerness to learn. The salary ranges from $75,000 to $105,000, with comprehensive benefits and a collaborative team environment.

Qualifications

• 2-5 years of experience in technical support or related fields.
• Strong willingness to learn and develop new technical skills.
• Experience with healthcare IT, SQL, and cloud technologies is beneficial.

Responsibilities

• Provide first-line support and triage incoming requests.
• Use AI and automation to improve efficiency.
• Coordinate with vendors and internal teams.

Skills

Technical support experience

Systems administration

Networking fundamentals

Hands-on experience with Jira and Confluence

Curiosity and problem-solving

Tools

Windows

Linux

Remote desktop applications

Job description

Sectra's Service Operations Center is the first line of defense for our customers — and the proving ground for the next generation of technical talent at Sectra. We're looking for a Service Operations Engineer who's ready to jump in: someone with the confidence to own a problem from first contact to resolution, and the curiosity to keep learning the tools and platforms behind it.

As a Service Operations Engineer, you'll provide first-line support, take ownership of services rather than just tickets, and coordinate with vendors when issues need to go beyond your desk. You'll join a team of experts on the tools and processes we use to support our customers every day — a team that not only serves customers directly but also supports our broader portfolios by triaging incoming requests and building distributed ownership across our key operational platforms.

What you'll do

• Provide first-line support and triage incoming requests and tickets across our key operational platforms
• Support and enhance operational readiness processes related to project maintenance and service delivery
• Use AI and automation to improve efficiency, scalability, and reporting capabilities
• Coordinate with vendors and internal teams to resolve issues beyond first-line scope

Who you are

• You have 2–5 years of experience in technical support, systems administration, IT, healthcare technology, or a related technical field
• You act with confidence and ownership — you don't wait to be told to pick up a problem
• You're naturally curious and enjoy learning how systems work and solving technical problems
• You bring a strong willingness to learn and develop new technical skills
• You have exposure to Windows and/or Linux environments, networking fundamentals, or troubleshooting concepts through work, internships, school, or personal projects
• You're comfortable using remote desktop applications to access, troubleshoot, and support systems remotely
• You have proficient, hands‑on experience with tools like Jira and Confluence, and are comfortable working within the Atlassian ecosystem for ticketing, documentation, and knowledge sharing
• You communicate clearly and work well with both technical and non-technical individualsYou're organized, dependable, and comfortable managing multiple priorities in a fast-moving environment
• You enjoy collaborating with others and contributing to a team-oriented environment
• Experience with healthcare IT, SQL, cloud technologies, DICOM, HL7, scripting, or virtualization is beneficial but not required

Why Sectra

• Contribute to technology that supports critical areas of healthcare and patient care
• Get hands‑on first-line ownership of real customer issues from day one — no sitting on the sidelines
• Join a collaborative organization focused on learning, mentorship, and professional growth
• Build a foundation for future career growth into areas such as cloud engineering, integrations, project engineering, cybersecurity, or advanced technical leadership
• Work alongside experienced professionals who are invested in helping you grow and succeed

Compensation and benefits

• Salary range: $75,000–$105,000, based on experience and qualifications
• Comprehensive medical, dental, and vision coverage
• Generous paid time off and paid parental leave
• Retirement plan with company match
• Ongoing learning and professional development opportunities
• Collaborative and supportive team environment

Equal Opportunity Employer
Sectra is proud to be an equal opportunity employer and is committed to creating an inclusive workplace for all employees and applicants.