Service Operations & Dispatch Coordinator

West Techs Chill Water Specialists; Odessa (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

West Techs Chill Water Specialists is seeking a Service Coordinator to act as the central point for the service team, ensuring on-time, on-budget field work. You will manage the full parts lifecycle and support the Area Service Manager to keep operations productive.

The role requires strong communication, organization, and independence, with daily dispatch, parts handling, and warranty support across the service territory. Full-time, on-site in Odessa, TX.

Qualifications

• Stays calm and focused in a fast-paced environment.
• Strong communicator, both by phone and in writing.
• Highly organized and detail-oriented.
• Works independently with minimal supervision.
• Comfortable juggling several priorities at once.
• Proficient with computers and business software.
• Familiar with the local service territory, or able to navigate using maps.
• Personable, polished, and driven to grow.
• Confident talking with customers about their equipment.

Responsibilities

• Give the Area Service Manager a look-ahead of the schedule two to three days out.
• Field incoming phone calls and direct them to the right team member.
• Log new service requests in BuildOps and notify the appropriate staff.
• Book service appointments and keep the dispatch board current.
• Provide purchase order numbers to technicians by phone or text.
• Help the Area Service Manager arrange emergency service calls.
• Manage day-to-day dispatch tasks.
• Confirm parts arrive on site before repairs are scheduled to begin.
• Check in incoming parts and move them promptly to the parts room.
• Keep the parts room orderly and clearly labeled so jobs are ready to go on schedule.
• Keep preventive maintenance visits on track.
• Store and organize all contract records on the server, including log sheets, oil and refrigerant analysis, vibration reports, AWA, and eddy current testing
• Complete documentation for manufacturer warranty claims
• Coordinate shipping of warranty parts back to manufacturers
• Record and verify technician hours each morning
• Track open/incomplete work orders and take part in incomplete review meetings
• Create correspondence and spreadsheets as needed
• Keep both digital and paper files up to date
• Update the service database with the status of each ticket (complete or incomplete)
• Assign purchase orders to the correct job in BuildOps
• Take on additional tasks as needed

Skills

Calm under pressure

Verbal & written communication

Organized & detail-oriented

Independent worker

Multitasking

Computer proficiency

Map/navigation skills

Customer interaction

Confident talking to customers

Tools

BuildOps

Job description

West Techs Chill Water Specialists is seeking a Service Coordinator to act as the central point for the service team, ensuring on-time, on-budget field work. You will manage the full parts lifecycle and support the Area Service Manager to keep operations productive.

The role requires strong communication, organization, and independence, with daily dispatch, parts handling, and warranty support across the service territory. Full-time, on-site in Odessa, TX.