Service Operations & Customer Experience Lead

Moss Bros Auto Group; Moreno Valley (CA); On-site; USD 56,000 - 112,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k) Plan

Free Strayer University Courses

Paid Vacation

Paid Training

Paid Sick Leave

Employee Vehicle Purchase Program

Job summary

Moss Bros Auto Group in Moreno Valley, CA is seeking a service department supervisor to oversee drive lane workflow, manage technicians, and ensure exceptional customer experiences.

You will handle warranty administration, order parts, train staff, and maintain policies and safety standards while delivering a positive dealership experience. Tue-Sat 6:45 am to 5:30 pm, with a focus on customer satisfaction, teamwork, and continuous improvement.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver's license.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relation.
• Tuesday to Saturday 6:45 am to 5:30 pm.

Skills

Leadership

Customer service

Time management

Communication skills

Team leadership

Self-motivation

Independent work

Organizational skills

Clean driving record

Job description

Moss Bros Auto Group in Moreno Valley, CA is seeking a service department supervisor to oversee drive lane workflow, manage technicians, and ensure exceptional customer experiences.

You will handle warranty administration, order parts, train staff, and maintain policies and safety standards while delivering a positive dealership experience. Tue-Sat 6:45 am to 5:30 pm, with a focus on customer satisfaction, teamwork, and continuous improvement.