Service Operations & Customer Care Administrator

Macallister-Machinery-Company,-Inc.; Lansing (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

MacAllister Machinery is seeking an Administrative Assistant to support the service team with a range of clerical tasks aimed at ensuring smooth operations and high customer satisfaction.

Responsibilities include work-order administration, billing details, customer onboarding, and coordinating with parts and vendors. The role requires strong communication skills, a customer-service mindset, and proficiency in MS Office.

Qualifications

• Strong verbal and written communication with colleagues and vendors.
• Customer service oriented with professionalism in all interactions.
• Able to learn and navigate multiple software systems.

Responsibilities

• Assist with work-order administration including opening orders, adding segments, and uploading service reports/data.
• Gather and validate billing details, collect COD deposits, obtain customer POs, issue purchase orders, and route invoices.
• Provide frontline customer support and serve as main point of contact for issue resolution.
• Reconcile technician time and basic WIP reports, update relevant boards as directed.
• Support parts coordination, vendor liaison, and routine facilities/supply tasks.

Skills

Communication

Customer service

Interpersonal skills

MS Office

CAT/MacAllister systems

Education

High School Diploma

Tools

CAT/MacAllister systems

Job description

MacAllister Machinery is seeking an Administrative Assistant to support the service team with a range of clerical tasks aimed at ensuring smooth operations and high customer satisfaction.

Responsibilities include work-order administration, billing details, customer onboarding, and coordinating with parts and vendors. The role requires strong communication skills, a customer-service mindset, and proficiency in MS Office.