Customer Service Specialist

Socket.dev; Negaunee Township (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Income protection

401(k) & ESOP

Time off & family

Wellness programs

Employee perks

Job summary

Ferrellgas in Michigan is hiring a Full-Time Customer Service Specialist to deliver exceptional service through inbound and outbound communications. You will support customers and collaborate with internal teams to ensure a high-quality experience while helping drive business growth.

The role emphasizes problem solving, accurate account maintenance, and timely delivery scheduling, with opportunities to de-escalate issues and assist with soft collections when needed.

Qualifications

• High School Diploma or equivalent.
• 1+ year of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry.
• Excellent written and verbal communication and teamwork.
• Proficient in Microsoft Office (Excel, Word, Access).
• US Citizenship or eligible to work in the United States; no visa sponsorship needed.

Responsibilities

• Answer phones, chat, social media, or email in a courteous, professional manner.
• Work daily with customers to sustain and improve relationships.
• Ask probing questions to identify customer issues.
• Update and maintain accurate account information.
• Use problem-solving techniques to resolve requests efficiently.
• Schedule deliveries and negotiate for new and returning customers.
• Handle general service orders, emergency scripts, and pricing questions.
• De-escalate difficult situations per policy.
• Send statements and invoices; perform soft collections for past-due accounts.
• Assist in setting up new customer accounts.
• Meet or exceed performance standards per policy.

Skills

Customer service

Negotiation

Data entry

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office (Excel, Word, Access)

Job description

Ferrellgas was recently recognized by Newsweek as one of America’s Most Trustworthy Companies for 2025 — and that trust starts with our people. We’re currently hiring a Full-Time Customer Service Specialist. In this role, you’ll provide exceptional service through both inbound and outbound communications. You’ll support customers and work closely with internal teams to ensure high-quality experience, while helping drive business growth. As part of a company focused on delivering exceptional service and value to our customers, your impact will matter - both to your team and our organization. Your talent and dedication won’t go unnoticed - here, your impact matters.

Why You’ll Love Working Here

At Ferrellgas, we’re committed to supporting our team with benefits that promote health, financial security, and personal growth:

• Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance
• Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D
• Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA)
• Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement
• Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support
• Employee Perks: Referral program, employee discount programs, and propane savings

Responsibilities

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.
• Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions
• Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
• Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Support the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Qualifications

• High School Diploma or equivalent.
• 1 or more years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Why Ferrellgas?

At Ferrellgas we’re honored to be part of tight-knit communities across America and thousands of customers’ lives. From our nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to fundraisers for local schools, fire departments, veteran organizations and more, we are always looking for ways to give back to the communities we live in and serve.

Hear from our current employees and discover the people behind Ferrellgas: Employee Testimonials