Service Operations Coordinator (North Carolina/Virginia)

Pureflow, Inc.; Graham (NC); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401k match

Holidays

Paid Time Off

Education assistance

Employee referral bonus

Job summary

Pureflow, Inc. in Graham, NC seeks a Service Operations Coordinator to plan and coordinate service activities with customers and field teams.

You will manage customer agreements, schedules, and invoicing while maintaining strong client relationships across procurement, accounting, engineering, and installation groups. The role requires excellent communication, proficiency with Microsoft Office and CRM systems, and the ability to produce profitability reports.

Qualifications

• Professional verbal and written communication skills.
• Proficiency in Microsoft Office Suite, CRM systems, and other relevant software.
• Strong mathematical skills to prepare profitability reports and cost analyses.
• Solid customer-service orientation toward internal and external customers.
• Excel in a fast-paced environment; be proactive and resourceful.
• High school diploma or GED.

Responsibilities

• Set up and maintain customer agreements, jobs and services.
• Prepare and issue quotes and account renewals; follow-up through issuance of purchase orders.
• Track profitability reports and cost analyses for services and renewals.
• Maintain customer service schedules and prepare work orders for invoicing.
• Learn and utilize Microsoft Dynamics and other software to enter and report activity.
• Support customer calls and coordinate service schedules with technicians.
• Provide general administrative support to the Technical Service Center.
• Back-up other administrative staff during peak times.
• Coordinate with internal partners to support growth and profitability.

Skills

Verbal and Written Communication

MS Office Suite

CRM Systems

Customer Service

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Dynamics

CRM software

Job description

The Service Operations Coordinator for Pureflow works with our customers and service team to plan and coordinate service activities. The position involves managing customer agreements, assists with organizing service schedules, managing customer billing, and maintaining excellent relationships with our high-purity water clients and customers. Excellent communication skills are required to effectively manage our customer relationships and to coordinate with other Pureflow teams such as procurement, accounting, engineering, and installation teams.

Key Responsibilities:

• Set up and maintain customer agreements, jobs and services
• Prepare and issue quotes and account renewals; follow-up through issuance of purchase orders
• Track and generate reports of business segment profitability including cost analysis of services and contract renewals
• Maintain customer service schedules, create work orders, and prepare work orders for invoicing
• Learn and utilize Microsoft Dynamics and other software products (Microsoft Suite) to enter andreport activity
• Support customer calls and coordinate service schedule with service technicians
• Provide general administrative support to the Technical Service Center
• Back-up other administrative staff, as requested (e.g., during vacations, seminars, etc.)
• Coordinate with other internal partners to support the growth and profitability of the company

Job Requirements:

• Professional verbal and written communication skills
• Proficiency in Microsoft Office Suite, CRM systems, and other relevant software.
• Strong mathematical skills to prepare profitability reports/cost analysis and prepare billings
• Solid customer-service orientation; serves internal and external customers with excellence
• Excels in a fast-paced environment; remains flexible, proactive, resourceful and efficient
• High school diploma or GED

Working Conditions:

Usual office working conditions. Travel may be necessary as needed but is expected to be nominal (i.e. training, trade shows, Pureflow seminars, etc.).

Schedule:

• Full Time
• In Person
• 8 hour shift
• Monday to Friday
• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, Health Savings Account(with company contributions), and more
• $1 for $1 401k match up to 4%
• 9 Company-paid holidays
• Generous personal time off that increases with tenure
• Education assistance
• Employee referral bonus program
• Ongoing training and development by internal and external industry experts

Please visit our website at www.pureflowinc.com (//www.pureflowinc.com) for additional information!

Pureflow is an Equal Opportunity Employer. Any offer of employment is contingent upon the successful completion of post-offer, pre-employment screening requirements, including a background check and drug test for all positions.