Service Operations & Scheduling Specialist

Pureflow, Inc.; Graham (NC); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401k match

Holidays

Paid Time Off

Education assistance

Employee referral bonus

Job summary

Pureflow, Inc. in Graham, NC seeks a Service Operations Coordinator to plan and coordinate service activities with customers and field teams.

You will manage customer agreements, schedules, and invoicing while maintaining strong client relationships across procurement, accounting, engineering, and installation groups. The role requires excellent communication, proficiency with Microsoft Office and CRM systems, and the ability to produce profitability reports.

Qualifications

• Professional verbal and written communication skills.
• Proficiency in Microsoft Office Suite, CRM systems, and other relevant software.
• Strong mathematical skills to prepare profitability reports and cost analyses.
• Solid customer-service orientation toward internal and external customers.
• Excel in a fast-paced environment; be proactive and resourceful.
• High school diploma or GED.

Responsibilities

• Set up and maintain customer agreements, jobs and services.
• Prepare and issue quotes and account renewals; follow-up through issuance of purchase orders.
• Track profitability reports and cost analyses for services and renewals.
• Maintain customer service schedules and prepare work orders for invoicing.
• Learn and utilize Microsoft Dynamics and other software to enter and report activity.
• Support customer calls and coordinate service schedules with technicians.
• Provide general administrative support to the Technical Service Center.
• Back-up other administrative staff during peak times.
• Coordinate with internal partners to support growth and profitability.

Skills

Verbal and Written Communication

MS Office Suite

CRM Systems

Customer Service

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Dynamics

CRM software

Job description

Pureflow, Inc. in Graham, NC seeks a Service Operations Coordinator to plan and coordinate service activities with customers and field teams.

You will manage customer agreements, schedules, and invoicing while maintaining strong client relationships across procurement, accounting, engineering, and installation groups. The role requires excellent communication, proficiency with Microsoft Office and CRM systems, and the ability to produce profitability reports.