Service Operations Coordinator - Customer Scheduling

Pureflow, Inc.; Lakeland (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Health Savings Account

Paid holidays

Paid time off

Education assistance

Employee referral bonus

Job summary

Pureflow, Inc. is seeking a Service Operations Coordinator to plan and coordinate service activities, manage customer agreements, and support billing.

You will liaise with procurement, accounting, engineering, and installation teams to ensure smooth operations and high client satisfaction. The role emphasizes strong communication, proficiency with Microsoft Office and CRM tools, and the ability to generate profitability reports.

Qualifications

• Professional verbal and written communication skills.
• Proficiency in Microsoft Office Suite, CRM systems, and other relevant software.
• Strong mathematical skills to prepare profitability reports/cost analysis and prepare billings.
• Solid customer-service orientation; serves internal and external customers with excellence.
• Excels in a fast-paced environment; remains flexible, proactive, resourceful and efficient.
• High school diploma or GED.

Responsibilities

• Set up and maintain customer agreements, jobs and services.
• Prepare and issue quotes and account renewals; follow-up through issuance of purchase orders.
• Track and generate reports of business segment profitability including cost analysis of services and contract renewals.
• Maintain customer service schedules, create work orders, and prepare work orders for invoicing.
• Learn and utilize Microsoft Dynamics and other software products (Microsoft Suite) to enter and report activity.
• Support customer calls and coordinate service schedule with service technicians.
• Provide general administrative support to the Technical Service Center.
• Back-up other administrative staff, as requested.

Skills

Communication skills

CRM proficiency

Excel

Customer service orientation

Adaptability

Education

High school diploma or GED

Tools

Microsoft Dynamics

Microsoft Office (CRM)

Job description

Pureflow, Inc. is seeking a Service Operations Coordinator to plan and coordinate service activities, manage customer agreements, and support billing.

You will liaise with procurement, accounting, engineering, and installation teams to ensure smooth operations and high client satisfaction. The role emphasizes strong communication, proficiency with Microsoft Office and CRM tools, and the ability to generate profitability reports.