Service Operations Coordinator: Dispatch, Billing & Scheduling

Entrance Technologies; Eagle River (WI); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO & holidays

Employer retirement match

Job summary

Entrance Technologies in Eagle River, WI is seeking a Service Operations Coordinator to join our team. The role focuses on coordinating daily service operations for an automatic pedestrian doors company, serving as the primary contact for calls and inquiries, and supporting billing and procurement.

The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities in a fast-paced environment.

Qualifications

• Experience in service dispatching or scheduling preferred.
• Excellent organizational and detail-oriented skills.
• Strong verbal and written communication.
• Ability to handle multiple responsibilities and prioritize deadlines.
• Proficiency with Microsoft Office (Outlook, Word, and Excel).
• Experience with invoicing, purchasing, or maintenance contracts is a plus.

Responsibilities

• Receive, prioritize, schedule, and dispatch service calls based on urgency and location.
• Coordinate technician schedules and follow-up visits.
• Communicate service details and site instructions to technicians.
• Monitor progress and inform customers of schedule changes.
• Maintain service schedules, work orders, and billing records.
• Assist with invoicing and purchasing processes and coordinate with vendors.

Skills

Service dispatching

Scheduling

Customer service

Administrative coordination

Communication

Time management

Independent work

Microsoft Office

Tools

Microsoft Office

Job description

Entrance Technologies in Eagle River, WI is seeking a Service Operations Coordinator to join our team. The role focuses on coordinating daily service operations for an automatic pedestrian doors company, serving as the primary contact for calls and inquiries, and supporting billing and procurement.

The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities in a fast-paced environment.