Service Operations Coordinator - Customer & Field Support

Jobtailor; Illinois; On-site; USD 34,000 - 52,000; Full time

Job summary

Jobtailor is seeking a customer service and service coordination specialist to serve as the primary liaison between customers, Field Service Engineers, and internal teams. You will respond to inquiries via phone, email, and web-to-case, manage quotes, purchase orders, service requests, and coordinate scheduling and parts orders while maintaining accurate records in Salesforce and SAP.

This role emphasizes clear communication, cross-functional collaboration, and strong problem-solving skills to

Qualifications

• High School Diploma or GED equivalent required.
• 1+ year experience in customer service, dispatching, service coordination, or order management.
• Associate's or Bachelor’s degree is a plus.

Responsibilities

• Serve as the primary liaison between customers, Field Service Engineers, and internal teams.
• Respond to customer inquiries via phone, email, and web-to-case channels.
• Manage customer quotes, purchase orders, and service requests.
• Coordinate service scheduling, work orders, and parts orders.
• Maintain accurate records in Salesforce and SAP.
• Communicate service updates and resolve customer issues through cross-functional collaboration.

Skills

Customer service

Service coordination

Order management

Quote management

Work order management

Education

High School Diploma

GED Equivalent

Associate/Bachelor’s degree

Tools

Salesforce

SAP

Job description

Jobtailor is seeking a customer service and service coordination specialist to serve as the primary liaison between customers, Field Service Engineers, and internal teams. You will respond to inquiries via phone, email, and web-to-case, manage quotes, purchase orders, service requests, and coordinate scheduling and parts orders while maintaining accurate records in Salesforce and SAP.

This role emphasizes clear communication, cross-functional collaboration, and strong problem-solving skills to