Service Coordinator: Elevate Customer Experience

Jobtailor; Longwood (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Jobtailor in Florida seeks a dedicated customer service representative to handle internal customer service issues and drive long-term problem resolution. You will perform assignments on department projects and support retention efforts by coordinating resolution and engaging staff as needed.

You will be the regional single point of contact, triaging issues, updating on SLA progress, and collaborating with other regional teams.

Qualifications

• High school diploma or GED equivalent.
• Previous work experience in customer relationship, property management or account management position, preferred.

Responsibilities

• Attend internal customer service issues and ensure long-term problem resolution.
• Provide first-level support for division issues and coordinate staff participation to resolve disputes.
• Support retention efforts by completing tasks and coordinating resolutions.
• Serve as regional single point of contact; triage issues and provide SLA-based status updates.
• Understand each department function.
• Collaborate with regional DSCs to improve service and join regional calls.
• Keep manager informed to escalate resources as needed.
• Encourage use of technology: CommunityPro, Outlook Quick Parts, Signatures, Excel.
• Document department procedures.
• Review and update department procedures with the manager.
• Uphold service standard: kindness, professionalism, timely resolution.
• Identify trends and propose improvements.
• Respond to and resolve requests promptly.

Skills

Customer Service

Problem Resolution

Process Improvement

Communication Skills

Collaboration

Education

High school diploma or GED

Tools

CommunityPro®

Outlook

Excel

Job description

Jobtailor in Florida seeks a dedicated customer service representative to handle internal customer service issues and drive long-term problem resolution. You will perform assignments on department projects and support retention efforts by coordinating resolution and engaging staff as needed.

You will be the regional single point of contact, triaging issues, updating on SLA progress, and collaborating with other regional teams.