Service & Operations Coordinator — Critical Power

Hanley Energy; Boardman (OR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision with Company Contributions

401(k) Plan with Company Match

Company Paid Life Insurance

Short Term and Long-Term Disability

Company Car and Fuel Card

Job summary

A leading energy solutions provider is seeking a full-time Service Coordinator in Boardman, Oregon. The role involves managing customer queries, logging tickets, and generating service reports. Ideal candidates will have over 3 years of experience in a service department, excellent computer skills, and strong communication abilities. The position requires multitasking in a fast-paced environment and promoting customer satisfaction. Competitive benefits including medical, dental, vision, and a 401(k) plan are offered.

Qualifications

• 3+ years’ experience in a similar Service Department or operations role.
• Strong proficiency in Excel, Word, and Email tools.
• Excellent oral and written communication skills, including presentation capabilities.

Responsibilities

• Handle customer queries via phone and email efficiently.
• Log service tickets and ensure timely resolution.
• Generate customer service reports and quotations.

Skills

Excellent computer skills

Excellent communication skills

Knowledge of ISO quality systems

High level of customer focus

Excellent organizational skills

Ability to work in a fast-paced department

Tools

SAP

Sage ERP

Microsoft Office

Job description

A leading energy solutions provider is seeking a full-time Service Coordinator in Boardman, Oregon. The role involves managing customer queries, logging tickets, and generating service reports. Ideal candidates will have over 3 years of experience in a service department, excellent computer skills, and strong communication abilities. The position requires multitasking in a fast-paced environment and promoting customer satisfaction. Competitive benefits including medical, dental, vision, and a 401(k) plan are offered.