Service & Operations Coordinator

Kelly Services; San Juan (PR); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Medical Plan

Holiday pay

Transit spending account

Paid sick leave

Retirement savings plan

Job summary

Kelly Services is seeking a Direct Hire Service Coordinator in San Juan, PR. You will act as the central link between clients and the technical field team, handling service requests by phone and email and scheduling visits.

You’ll maintain records in Salesforce and Acumatica, prepare quotes, issue invoices, manage POs, and coordinate with suppliers. This role requires at least one year of admin coordination and Spanish/English communication.

Qualifications

• Two years of university studies or a technical degree are required.
• At least one year of customer service and administrative coordination experience is required.
• Experience with CRM (Salesforce) and ERP (Acumatica) is preferred.

Responsibilities

• Serve as the central operational link between clients and the field team.
• Receive and route service requests via phone and email.
• Schedule service visits and assign cases to technicians or specialists.
• Plan preventive maintenance and new equipment installations with customers and project teams.
• Maintain records in CRM/ERP and handle billing processes.

Skills

Customer service

Administrative coordination

Spanish & English communication

CRM systems (Salesforce)

Microsoft Office

Education

Two years of university studies or technical degree

Tools

Salesforce

Acumatica

Excel

Job description

Kelly Services is seeking a Direct Hire Service Coordinator in San Juan, PR. You will act as the central link between clients and the technical field team, handling service requests by phone and email and scheduling visits.

You’ll maintain records in Salesforce and Acumatica, prepare quotes, issue invoices, manage POs, and coordinate with suppliers. This role requires at least one year of admin coordination and Spanish/English communication.