Remote Service Operations Coordinator

Socket.dev; Radcliff (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

Socket.dev is seeking a reliable Service Support Coordinator for a fully remote position in the United States. You will help manage client requests, coordinate service-related tasks, track progress, and maintain clear communication across workflows.

You will work independently using established systems, ensuring accuracy, professionalism, and consistency in day-to-day operations. This role emphasizes organization and proactive support for clients.

Qualifications

• Experience in customer service, coordination, administrative support, or operations is preferred.
• Strong communication and organizational skills are essential.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable working independently in a remote environment.

Responsibilities

• Coordinate service requests, timelines, and task progress
• Communicate with clients and team members to gather and confirm details
• Track updates, monitor outstanding items, and follow up as needed
• Maintain organized digital records and service documentation
• Ensure all tasks are completed accurately and on time
• Assist with workflow coordination to keep operations running efficiently
• Support a positive and seamless client experience

Job description

Socket.dev is seeking a reliable Service Support Coordinator for a fully remote position in the United States. You will help manage client requests, coordinate service-related tasks, track progress, and maintain clear communication across workflows.

You will work independently using established systems, ensuring accuracy, professionalism, and consistency in day-to-day operations. This role emphasizes organization and proactive support for clients.