Service Operations Coordinator

Jordan Sitter Associates; Newnan (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Jordan Sitter Associates is seeking a Service Administrator to coordinate service work orders from customer requests through planning, execution, invoicing, and closeout. The role interfaces with customers, field teams, operations, supply chain, procurement, and finance to ensure accurate records and timely commercial recovery.

Responsibilities include maintaining service records in ERP, handling work order lifecycles, processing timesheets, and supporting procurement and invoicing processes to

Qualifications

• Strong communication and coordination across customers, field personnel, operations, and finance.
• Solid Microsoft Office skills with Excel/Outlook/Teams.
• Ability to manage multiple priorities in a fast-moving environment.
• Experience with ERP and service management systems helpful.

Responsibilities

• Support day-to-day administration and coordination of service operations.
• Ensure work orders are created, planned, executed, invoiced, and closed efficiently.
• Act as key admin contact for customers, providing timely updates on service activities and invoicing.
• Manage administrative lifecycle of service work orders, including PO verification and labor/travel allocation.
• Review and validate timesheets and ensure accurate labor allocation across work orders.
• Prepare service work orders and coordinate with Finance to resolve invoice discrepancies.
• Track performance metrics like WIP aging, invoice accuracy, and service levels.

Skills

Attention to detail

Communication skills

Time management

Microsoft Office proficiency

Tools

ERP software

Payroll/timekeeping systems

Invoicing systems

Job description

Jordan Sitter Associates is seeking a Service Administrator to coordinate service work orders from customer requests through planning, execution, invoicing, and closeout. The role interfaces with customers, field teams, operations, supply chain, procurement, and finance to ensure accurate records and timely commercial recovery.

Responsibilities include maintaining service records in ERP, handling work order lifecycles, processing timesheets, and supporting procurement and invoicing processes to