Service Operations Coordinator

UMC; Lynnwood (WA); On-site; USD 43,000 - 55,000; Full time

Job summary

UMC is seeking a Service Operations Coordinator in Lynnwood, WA to coordinate daily schedules for Service Technicians and act as the primary contact for customer inquiries.

The role involves assigning technicians, prioritizing requests, and maintaining records. Strong communication and organizational skills are essential for success in this on-site position.

Qualifications

• Minimum of 2 years of relevant experience and/or education/training.
• Valid driver’s license and satisfactory driving record.
• Successful completion of a background check.

Responsibilities

• Respond to incoming calls, schedule appointments, provide updates, and deliver excellent customer service.
• Assign Service Technicians and prioritize service requests based on urgency and availability.
• Monitor and respond to daily emails; create work orders and purchase orders as needed.
• Maintain accurate records of service calls, work orders, and customer contact information.
• Coordinate daily operations including scheduling, dispatching, and tracking HVAC and Plumbing Technicians for installations, repairs, maintenance, project work, and service calls.
• Order and track preventive maintenance materials for site deliveries (CFS).
• Manage lift equipment logistics including ordering, coordinating deliveries, processing cancellations, and negotiating with vendors.
• Collaborate with other departments to support job execution and strengthen communication.
• Demonstrate consistent attendance and punctuality.

Skills

Communication

Organization

Time management

MS Office

HVAC/Plumbing knowledge

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Position Title: Service Operations Coordinator

Location: Lynnwood, WA

Pay Range: $31.00 - $40.12

Classification: Non-Exempt

Must be eligible to work in the U.S. - Sponsorship not available

Starting Hourly Wage: $31 - $40.12/hour; depending on experience

Position Overview

The Operations Coordinator coordinates the daily schedules of Service Technicians and serving as the primary point of contact for customer service inquiries.

Key Responsibilities

1. Respond to incoming calls, schedule appointments, provide updates, and address scheduling questions and concerns while delivering excellent customer service.
2. Assign Service Technicians and prioritize service requests based on urgency and availability.
3. Monitor and respond to daily emails; create work orders and purchase orders as needed.
4. Maintain accurate records of service calls, work orders, and customer contact information within the company database.
5. Coordinate daily operations including scheduling, dispatching, and tracking HVAC and Plumbing Service Technicians for installations, repairs, maintenance, project work, and service calls (urgent and non-urgent), as well as overhead and intercompany work orders.
6. Order and track preventive maintenance materials for site deliveries (CFS).
7. Manage lift equipment logistics including ordering, coordinating deliveries, processing cancellations, and negotiating with vendors; maintain positive supplier relationships.
8. Collaborate with other departments (e.g., Account Specialists, SPG) to support job execution, optimize resource use, and strengthen communication.
9. Demonstrate consistent attendance and punctuality.

Required Skills and Abilities

1. Strong verbal and written communication skills.
2. Organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
3. Attention to detail with a focus on accuracy and quality.
4. Ability to interact professionally with customers, colleagues, and vendors.
5. Flexibility in managing shifting priorities and willingness to take on new responsibilities.
6. Ability to work independently with minimal supervision, as well as collaboratively in a team environment.
7. Problem-solving skills in situations where established procedures may be limited.
8. Proficiency in Microsoft Office (Word, Excel, Outlook) or the ability to learn new systems quickly.
9. Familiarity with HVAC and Plumbing systems and terminology is helpful but not required.

Preferred Education and Experience

1. Minimum of 2 years of relevant experience and/or education/training.

Required Licensing and Other Certifications

1. Maintain a valid driver's license and satisfactory driving record.
2. Successful completion of a background check.

Equal Opportunity Employer

Affirmative Action:

UMC is committed to a culture of inclusion and connectedness. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents who we are as a company and what we believe in. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.

EEO Policy:

UMC's policy on equal employment opportunity prohibits discrimination based on race, color, sex, national origin, citizenship or immigration status, religion, presence of physical, sensory or mental disability, genetic information, age, sexual orientation, gender identity, marital status, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault or stalking, or any other status or characteristic protected by federal, state, or local law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against any employee who files a complaint regarding possible violations of this policy is not tolerated. UMC is also committed to taking affirmative steps to promote the employment of minorities, women, persons with disabilities, and covered veterans. Aff