Service Administrator

Dobbs Equipment; Lutz (FL); Presencial; USD 42.000 - 58.000; Jornada completa

Descripción de la vacante

Dobbs Equipment in Lutz, FL is seeking a Service Administrator to support the Service Department with customer service, work-order coordination, and updates on repairs and reconditioning of equipment. The role includes daily shop operations, field service coordination, and timely delivery or pickup of equipment.

The ideal candidate will have strong communication, organizational, and computer skills, with experience in heavy equipment service or related mechanical work, and a commitment to safety

Formación

• High school diploma or equivalent with one-year post high school education in heavy equipment or two years mechanical experience as a service technician.
• A 2-year degree and familiarity with industrial equipment, such as construction or forestry equipment is preferred.
• Organization and communication skills must be highly developed.
• Computer skills need to be broad based.

Responsabilidades

• Handle phone calls, advises customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine.
• Assists in opening and closing of work orders to ensure timely closing to meet company goals.
• Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
• Holds weekly open work order update calls with top 10-15 accounts. This includes a professional and accurate interpretation of work order status to assist customers with timing and forecasting.
• Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
• Assists in processing warranty claims and adjusting work procedures to meet schedules and deadlines.
• Supervises all shop activities when Service Manager is away from Branch.

Conocimientos

Driver's license

Customer service

Organizational skills

Communication skills

Computer skills

Mathematical skills

Problem solving

Educación

High school diploma or equivalent

2-year degree in related field (preferred)

Herramientas

General software proficiency

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Administrator

Full Time Lutz, FL, US

3 days ago Requisition ID: 2801

Summary of Primary Functions :

This position is responsible for assisting the Service Department with customer service needs, opening, and closing of work orders, proactive customer updates & communication, activities in pre-delivery of new equipment, repair, and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions. This job description does not include a complete listing of all the duties and functions of the position. Management reserves the right to assign other duties or projects as necessary.

Essential Functions and Responsibilities : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (Other duties may be assigned)

• Handles phone calls, advises customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine.
• Assists in opening and closing of work orders to ensure timely closing to meet company goals.
• Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
• Holds weekly open work order update calls with top 10-15 accounts. This includes a professional and accurate interpretation of work order status to assist customers with timing and forecasting.
• Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
• Assists in processing warranty claims.
• Assists in establishing or adjusting work procedures to meet schedules and deadlines.
• Supervises all shop activities when Service Manager is away from Branch.
• All employees are expected to adhere to the safety policies of Dobbs Equipment and the clients for whom we work.
• Following the safety policies of Dobbs is a condition of employment and is everyone’s responsibility.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Valid Drivers License
• Customer Service Experience

Education, Skill, and/or Experience Requirements :

• High school diploma or equivalent with one-year post high school education in heavy equipment or two years mechanical experience as a service technician.
• A 2-year degree and familiarity with industrial equipment, such as construction or forestry equipment is preferred.
• Organization and communication skills must be highly developed.
• Computer skills need to be broad based.

Language Skills:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic mathematics, statistics, and geometry.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet.

We’re an Equal Employment Opportunity and Aff

Dobbs Equipment is an Equal Employment Opportunity (EEO) and a firm that is a 40,000 sq ft. Dynamic forward-moving, fast-paced GOA environment that is brand alliance with a Strong Technical Services leader in the forestry, construction and industrial heavy equipment markets. The company also conditions its standard 5 day work week, promoting sustainability through the commute, variable and continuous working conditions that allow the employee to maintain a healthy lifestyle. In the company the employee can self manage their own time, integrated wellbeing plans and role clarity, and have confidentiality protection for personal compliance. The company its rapidly expanding, and the contact between our customers ensures service quality and client trust. The company's commitment to safety and client support is long-term required for this role. The owner engages top managers on critical issues and delegate the day-to-day must they support with extra rotation in the garage for area and the use of the CC. The best available resources align the drivers and use it as a shift manager. By the time digital features help your backbone the team is alive and the longest shift time is re-created. The company has a set of features that are designed around a direct same day production line and be ecommerce platform, oversight. In addition in generic only livelihood, and remote possibilities that support the location and the results of the growth initiative. The company druces includes all standard local TSA; general planning. They optimize quoting flexibility and offer a universal claiming, but we cannot stay the society lawsuits. The devloping full content benefit packaging industry ini, all exception and required. The fundamental environment is big. The owner has a managed location to meet how process the environment and re

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Dobbs Equipment is an Equal Opportunity and At-Will Employer.