Service & Operations Coordinator

Encore Fire Protection; Louisiana; On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive Salary

Purpose-Driven Work Environment

Flexible Dress Code

People-Focused Culture

Tools for Success

Health and Wellness

Retirement Planning

Life Insurance

Job summary

Encore Fire Protection is seeking a Service Coordinator to support the Operations team by coordinating schedules, optimizing efficiency, and ensuring a seamless experience for customers and technicians. This role offers potential paths into Project Management, Operations Management, Analysis, or Sales.

You will work closely with technicians and internal teams to keep work moving, improve processes, and uphold service standards in a fast-paced environment.

Qualifications

• College degree or 2+ years of experience in customer service, project coordination, or facility services preferred.
• Experience with coordinating schedules and working with field teams is a plus.
• Ability to learn and adapt to industry-specific platforms (ServiceTrade) with training provided.

Responsibilities

• Manage service schedules for a defined geographic region, coordinating up to 10 technicians.
• Optimize daily productivity by aligning work with technician skills and route efficiency.
• Enforce time and attendance policies and adherence to the service schedule.
• Identify opportunities for process improvements to enhance efficiency and customer experience.
• Provide strong customer service to handle client interactions and resolve issues.

Skills

Customer service

Project coordination

Facility services

Interpersonal skills

Customer focus

Education

College degree or equivalent experience

Tools

ServiceTrade

Job description

Encore Fire Protection is seeking a Service Coordinator to support the Operations team by coordinating schedules, optimizing efficiency, and ensuring a seamless experience for customers and technicians. This role offers potential paths into Project Management, Operations Management, Analysis, or Sales.

You will work closely with technicians and internal teams to keep work moving, improve processes, and uphold service standards in a fast-paced environment.