Service Operations Coordinator

Coastal CAT; Fort Myers (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

Coastal CAT in Fort Myers, FL seeks an organized service department administrator to streamline work orders, track labor and parts, and coordinate with technicians and customer staff. The role emphasizes accurate records, timely communication, and efficient workflow in a fast-paced shop environment.

Ideal candidates have clerical experience in a dealership or service setting, familiarity with ERP or service management platforms, and strong attention to detail.

Qualifications

• High School Diploma or equivalent required.
• Experience with service documentation, invoicing, or administrative coordination.
• Strong problem solving and data discrepancy resolution.
• Customer service experience in a technical environment is valued.

Responsibilities

• Create, update, and close work orders in the service system.
• Enter technician labor, parts usage, and service notes accurately.
• Assist with scheduling repairs and updating job status.
• Maintain organized files and service records.
• Support warranty claim documentation and invoicing review.
• Communicate with parts, rental, and other departments to support service ops.
• Provide general admin support including phones, emails, and check-ins.

Skills

Detail orientation

Data entry

Service management software

Clear communication

Work order flow

Multitasking

Education

High school diploma

Business/admin coursework

Tools

ERP systems

Service management platforms

Job description

Coastal CAT in Fort Myers, FL seeks an organized service department administrator to streamline work orders, track labor and parts, and coordinate with technicians and customer staff. The role emphasizes accurate records, timely communication, and efficient workflow in a fast-paced shop environment.

Ideal candidates have clerical experience in a dealership or service setting, familiarity with ERP or service management platforms, and strong attention to detail.