Service Operations Associate / Administrator (Part-Time)

GoodWerk; Florida; On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Evening and part-time schedule

Professional development opportunities

Collaborative, inclusive environment

Job summary

GoodWerk Counseling is seeking a part-time Service Operations Associate/Administrator to support evening operations from Altamonte Springs, FL. You will handle administrative tasks, client scheduling, billing, and communications with clients and providers to ensure smooth day-to-day operations.

The role requires excellent organizational and communication skills, comfort working independently, and experience with EHR systems and collaboration tools. A background check is required.

Qualifications

• Minimum: Associate’s Degree or relevant coursework in business administration, psychology, healthcare administration, or related field.
• Preferred: Bachelor’s Degree in business administration, psychology, healthcare administration, or related field.
• Proven experience in administrative roles with scheduling, project management, and office communications.
• Ability to start right away and pass a background check.

Responsibilities

• Complete administrative tasks and communications within 24 hours.
• Verify client insurance eligibility and benefits with providers as needed.
• Maintain client records in EHR with 100% accuracy and privacy compliance.
• Coordinate client scheduling and manage communications using Slack and email.
• Support Executive Director calendars and inbound/outbound communications.
• Assist with marketing initiatives and workshops coordination.

Skills

Organizational skills

Written communication

Verbal communication

Independent work

Cultural responsiveness

Bilingual/ multilingual

Education

Associate degree or relevant coursework

Bachelor’s degree preferred

Tools

Slack

Gmail

TheraNest

Box

Google Suite

Monday.com

Kit

Facebook

Instagram

LinkedIn

Job description

Job Title: Service Operations Associate / Administrator ( Part-Time - Evenings)

GoodWerk Counseling is an scaling group mental health practice dedicated to providing compassionate and culturally responsive care to individuals, couples, families, and communities. We believe in fostering a supportive, inclusive, and collaborative work environment that centers the wellness of both our clients and our staff and are currently seeking a Part-Time Office Assistant/Administrator to join our team and play a vital role in supporting the day-to-day operations of our practice which operates from our main location in Altamonte Springs, FL and serves clients in Florida, New York, and New Jersey. If you are highly motivated, detail-oriented, and enjoy collaborating with a diverse group of professionals, we’d love to hear from you!

Key Responsibilities:

• Complete administrative tasks and communications within 24 hours
• Verify client insurance eligibility and benefits, liaising with insurance providers, as needed
• Maintain client records in our electronic health records (EHR) system with 100% accuracy and compliance
• Uphold confidentiality of client records in line with privacy regulations
• Process payments and update financial records in the practice’s system
• Coordinate and manage client scheduling, ensuring accuracy and smooth communication
• Provide direct administrative support to the Executive Director, including managing calendars
• Oversee team communications using Slack and email, keeping the team informed and organized
• Support handling inbound phone consultations, answering client inquiries and providing service information
• Support managing outbound service calls and emails, ensuring timely follow-up with clients
• Support marketing initiatives, including managing social media content and drafting email broadcasts
• Assist with logistics for workshops, trainings, and events, ensuring smooth coordination
• Perform other duties as assigned to support the practice

The Ideal Candidate:

• Excellent organizational, written, and verbal communication skills
• Ability to work independently while also collaborating closely with team members
• Experience working with diverse populations, including children, adolescents, and adults
• Strong understanding of cultural responsive, particularly when working with LGBTQIA+, BIPOC, neurodiverse individuals, and people with differing abilities
• Proficient with producitivity and communication tools like Slack and Gmail, EHR systems (Theranest), Box, and Google Suite (Drive, Docs, Sheets).
• Familiarity with productivity and marketing platforms such as Monday.com, Kit, and social media (Facebook, Instagram, LinkedIn)

Education & Qualifications:

• Minimum: Associate’s Degree or relevant coursework in business administration, psychology, healthcare administration, or a related field
• Preferred: Bachelor’s Degree in business administration, psychology, healthcare administration, or a related field
• Proven experience in an administrative role, with skills in scheduling, project management, and office communications
• Ability to start right away
• Must successfully pass a background check

Preferred Experience:

• At least one year of experience in an administrative role (Office or Executive Assistant experience preferred)
• Bilingual or multilingual candidates are highly desirable
• Familiarity with private practice operations and community resources for client referrals is a plus
• Part-time role with at least 20 hours per week (late afternoons and evenings needed)

Compensation:

$15.00 - $20.00 per hour, based on experience

• A supportive, collaborative work environment that centers wellness
• Opportunities for healthcare-related professional development and growthStrong potential for developmental pathway to management-level full-time employment, based on performance and business needs

GoodWerk & Company LLC is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We strongly encourage applications from individuals of all backgrounds, including those from underrepresented communities such as LGBTQIA+, BIPOC, individuals with disabilities, and neurodiverse individuals. GoodWerk & Company LLC is committed to fostering an inclusive and diverse workplace where everyone is valued, respected, and empowered to succeed.