Service of Process Specialist – Admin & Client Service

Law Debenture Holdings Inc.; New York (NY); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Healthcare cover

Life assurance

Buy/sell annual leave scheme

Job summary

Law Debenture Holdings Inc. is seeking an Administrator for Service of Process in New York. You will manage SOP administration for a wide client base, handling queries, calculating fees, and coordinating with offices abroad.

A proactive, detail-oriented candidate with strong IT skills is needed to support a small, busy team. We value initiative, reliability and the ability to work independently. Training is provided, and you will contribute to a collaborative environment while ensuring accurate

Qualifications

• Strong organisational skills and a highly systematic approach.
• High level of attention to detail and accuracy in tasks.
• Commitment to delivering excellent customer service.
• Clear communication skills, both phone and email.
• Ability to work independently once trained in processes.

Responsibilities

• Take regular phone and email queries from clients and law firms about SOP work.
• Calculate fees for appointments and provide fee quotes to lawyers and appointors.
• Follow up on enquiries and timelines to ensure service is used.
• Provide cover for colleagues during absences and high workloads.
• Assist with credit control and support to the Escrow team as needed.
• Coordinate with the London, Hong Kong and Ireland offices for appointments.
• Manage the in-house database with company/personal/appointment data and document checks.
• Handle Financial Sanctions processes as required.
• Assist with termination letters by merging data into letters or emails.
• Open and manage post and courier packages.

Skills

Organisational skills

Attention to detail

Customer service

Communication skills

Independent working

Tools

MS Office

Excel

Outlook

Job description

Law Debenture Holdings Inc. is seeking an Administrator for Service of Process in New York. You will manage SOP administration for a wide client base, handling queries, calculating fees, and coordinating with offices abroad.

A proactive, detail-oriented candidate with strong IT skills is needed to support a small, busy team. We value initiative, reliability and the ability to work independently. Training is provided, and you will contribute to a collaborative environment while ensuring accurate