Service of Process Administrator

Law Debenture Holdings Inc.; New York (NY); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Healthcare cover

Life assurance

Buy/sell annual leave scheme

Job summary

Law Debenture Holdings Inc. is seeking an Administrator for Service of Process in New York. You will manage SOP administration for a wide client base, handling queries, calculating fees, and coordinating with offices abroad.

A proactive, detail-oriented candidate with strong IT skills is needed to support a small, busy team. We value initiative, reliability and the ability to work independently. Training is provided, and you will contribute to a collaborative environment while ensuring accurate

Qualifications

• Strong organisational skills and a highly systematic approach.
• High level of attention to detail and accuracy in tasks.
• Commitment to delivering excellent customer service.
• Clear communication skills, both phone and email.
• Ability to work independently once trained in processes.

Responsibilities

• Take regular phone and email queries from clients and law firms about SOP work.
• Calculate fees for appointments and provide fee quotes to lawyers and appointors.
• Follow up on enquiries and timelines to ensure service is used.
• Provide cover for colleagues during absences and high workloads.
• Assist with credit control and support to the Escrow team as needed.
• Coordinate with the London, Hong Kong and Ireland offices for appointments.
• Manage the in-house database with company/personal/appointment data and document checks.
• Handle Financial Sanctions processes as required.
• Assist with termination letters by merging data into letters or emails.
• Open and manage post and courier packages.

Skills

Organisational skills

Attention to detail

Customer service

Communication skills

Independent working

Tools

MS Office

Excel

Outlook

Job description

About Law Debenture

Law Debenture is an Investment Trust supported by a wholly owned professional services business. LawDeb is an unusual and exciting proposition; on a day-to-day basis we are nimble, ambitious and small enough to know everyone by name, whilst also benefiting from the profile and credibility of a listed business. This is thanks to our 137-year-old FTSE250 investment trust and our fast-growing independent professional services business of over 300 colleagues across 6 business lines.

At LawDeb, doing work that has a positive impact is important to us. We need the very best people to be the custodians of our business for the next stage of our proud history and growth. We're ambitious to innovate, collaborate and push forward in providing peace of mind and excellence for our clients and each other.

We're on a journey to shape a culture we're all proud to be part of. One where everyone feels trusted, supported and empowered to own their success. Working at LawDeb, you will have access to our enviable network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with.

Role Overview

We are looking for one Administrator for Service of Process, to join our closely knit team and to take responsibility for all aspects of Service of Process administration for a wide range of clients. Full training will be given in the detail of the work provided applicants have strong administrative skills, a commitment to customer service, rolled up sleeves attitude and the ability to take initiative and to learn new processes.

This is an excellent opportunity to further develop your administrative skills in a highly regarded organisation working as part of a friendly and busy team. We are looking for a flexible, energetic, experienced and committed administrator.

Job Role & Responsibilities

• Taking regular telephone and email queries from clients and law firms concerning queries on current appointments, new appointment enquiries and general queries on all aspects of SOP work.
• Calculating the fees to be charged for appointments and providing fee quotes to lawyers and appointor's.
• Following up on enquiries, to request if our services are still required and timeline on transaction or any questions they may have.
• Providing cover for and assistance to colleagues due of absence and heavy workloads.
• As we are a small team, all staff may be asked to help with a range of tasks as the need arises - this can include credit control assistance and providing assistance to the Escrow team
• Liaising with the London office, Hong Kong office and Ireland Office for appointments to accept/accepted.
• Managing the in-house database system, including entering company/personal/appointment information and checking/recording of legal documents.
• Financial Sanctions.
• Assisting with termination letters which involves checking a daily report from the database and merging information into either a letter or email to remind clients their contract is about to expire.
• Opening and dealing with post and courier packages.

Is this you?

• Strong organisational skills, a highly systematic and logical approach and the ability to multi-task.
• High level of attention to detail, ensuring accurate and timely completion of critical tasks.
• A friendly and helpful manner and the ability to work within a small and closely knit team.
• Commitment to a high level of customer service.
• The ability to work on their own initiative independently, once trained in our processes.
• Aptitude for implementing efficient processes.
• Reliable and conscientious approach - clients pay us for our accuracy and care in getting things right.
• Good communication skills and a confident telephone manner. The ability to deal with people at all levels on the telephone and by email. Contacts include Chairmen and Financial Directors of companies and solicitors, often based overseas.

Essential Knowledge, Skills, Experience

• Previous experience in process administration, particularly in dealing with high volumes of work.
• IT literate, excellent computer skills, in particular MS Office, Excel and Outlook
• Basic numeracy skills

Preferred Knowledge, Skills, Experience

• Professional services or financial services industry experience an advantage.
• Experience in a legal organisation is particularly helpful to give an understanding of working with legal documentation.

To apply for this role, you should be passionate about providing the very best administrative support and services. We have a supportive and collaborative team all like-minded in helping one another to "get the job done".

Someone previously exposed to an administrative setting before or looking to step into a support role would find this a great opportunity to quickly develop skills and be provided the training and guidance needed for a successful career.

Your Reward

• Competitive salary ($60,000 - $65,000) with performance bonus scheme
• Healthcare cover
• Life assurance
• Buy/sell annual leave scheme

Additional Information

People who thrive at LawDeb make the most of this foundation to grow themselves, help us improve and have fun playing their part in building the culture that’s fuelling our growth.

LawDeb hires people based on personal merit and qualifications regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background or any other protected attribute. We celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to work. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. If you feel that you require any reasonable adjustments to be able to participate in this recruitment process, please provide further details where prompted.

Please note that we have a thorough referencing process, which includes credit and criminal record checks.