Service of Process Analyst I

Cogency Global Inc; Sacramento (CA); On-site; USD 38,000 - 40,000; Full time

Benefits offered by this job

In-Office

Salary range $38k-$40k

Job summary

Cogency Global Inc. is seeking a Service of Process Analyst to join the litigation management team in California or Delaware. The role emphasizes strong communication, detail-orientation, and the ability to manage multiple priorities while delivering accurate service to clients and internal stakeholders.

Candidates should be proficient with Word, Excel, and Outlook, and comfortable learning new systems. This in-office role runs Monday through Friday, with standard business hours and a salary

Qualifications

• Excellent written and verbal communication is essential.
• Strong attention to detail and accuracy in work.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Research skills and ability to learn new systems quickly.

Responsibilities

• Participate in training and ongoing development to build knowledge of Service of Process operations.
• Research and verify information using internal systems and external resources.
• Respond promptly and professionally to client and internal inquiries by email and phone.
• Manage multiple priorities while maintaining accuracy, quality, and established turnaround expectations.
• Learn and utilize multiple systems and workflows to complete assigned responsibilities.
• Work collaboratively with team members while also developing the ability to work independently.
• Follow established procedures while recognizing and communicating questions or potential issues.
• Provide exceptional customer service and contribute to a positive team environment.
• Participate in training and ongoing development to build knowledge of Service of Process operations.

Skills

Communication skills

Attention to detail

Time management

Research skills

Independent work

Team collaboration

Learning new systems

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Cogency Global is seeking professionals with prior legal, paralegal, or business experience to join our growing litigation management team as a Service of Process Analyst in either Delaware or California. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, and be organized and detail-oriented. A strong preference will be shown to applicants who have legal industry experience or a work history providing support services for business entities.

If you are a reliable professional who is driven to find modern business solutions and make real connections with people, we invite you to explore this opportunity to join the Cogency Global team.

Responsibilites

• Participate in training and ongoing development to build knowledge of Service of Process operations.
• Research and verify information using internal systems and external resources.
• Respond promptly and professionally to client and internal inquiries by email and phone.
• Manage multiple priorities while maintaining accuracy, quality, and established turnaround expectations.
• Learn and utilize multiple systems and workflows to complete assigned responsibilities.
• Work collaboratively with team members while also developing the ability to work independently.
• Follow established procedures while recognizing and communicating questions or potential issues.
• Provide exceptional customer service and contribute to a positive team environment.
• Participate in training and ongoing development to build knowledge of Service of Process operations.

Requirements

• Strong written and verbal communication skills.
• Excellent attention to detail and commitment to accuracy.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office Suite, particularly Word, Excel, and Outlook.
• Strong computer and research skills.
• Ability to learn new systems, processes, and concepts quickly.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently while also contributing effectively as part of a team.
• Dependability and accountability for assigned responsibilities.

Additional Information

Job Type: In-Office, M-F Hours: 9 a.m. - 5 p.m. Salary Range:$38-40K