ServiceNow Developer

Robotic Technologies Automation; Kansas City (KS); On-site; USD 120,000 - 180,000; Full time

Job summary

Robotic Technologies Automation seeks an experienced Lead ServiceNow Developer/Administrator to drive end-to-end ServiceNow implementations, while actively contributing to development, integrations, configuration, and administration. The role covers ITSM, ITOM, ITAM, CMDB, and CSDM, with emphasis on governance and enterprise standards.

The ideal candidate has 8+ years in ServiceNow, strong leadership, and proven integration experience with Azure AD and SSO.

Qualifications

• 8+ years hands-on ServiceNow development and administration.
• Extensive ITSM, ITOM, ITAM, CMDB, and CSDM experience.
• Leadership in enterprise ServiceNow implementations.
• Experience with Azure AD / Entra ID and SSO integrations.
• Strong governance, release management, and testing.
• Excellent stakeholder management and communication.

Responsibilities

• Lead end-to-end ServiceNow implementations, from requirements gathering and solution design through development, testing, and deployment.
• Perform hands-on ServiceNow development, configuration, customization, and platform administration.
• Design, develop, and maintain workflows, business rules, client scripts, reports, dashboards, and integrations.
• Provide technical leadership on ServiceNow platform architecture, design patterns, and development best practices.
• Develop and maintain CMDB and Common Service Data Model (CSDM) strategies.
• Lead platform testing, release management, deployment activities, and governance.
• Design and implement integrations using Azure AD, SSO, MID Server, REST APIs, SOAP APIs, and email services.
• Collaborate with technical teams, business stakeholders, project managers, and leadership.
• Present technical solutions, architecture designs, and implementation plans to stakeholders.
• Troubleshoot complex platform issues and optimize ServiceNow performance.
• Ensure platform scalability, security, reliability, and adherence to enterprise standards.

Skills

ServiceNow dev

ServiceNow admin

ITSM

ITOM

ITAM

CMDB

CSDM

Azure AD

SSO

REST APIs

SOAP APIs

Platform governance

Leadership

Tools

MID Server

Azure AD

REST APIs

SOAP APIs

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Work Authorization:US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Job Description:

We are seeking an experienced Lead ServiceNow Developer / Administrator with strong hands-on expertise in ServiceNow development, platform administration, architecture, and enterprise implementations. The ideal candidate will lead end-to-end ServiceNow implementations while actively contributing to development, integrations, platform configuration, and administration. The candidate should have extensive experience across ITSM, ITOM, ITAM, CMDB, CSDM, integrations, testing, release management, and platform governance.

• Lead end-to-end ServiceNow implementations, from requirements gathering and solution design through development, testing, and deployment.
• Perform hands-on ServiceNow development, configuration, customization, and platform administration.
• Design, develop, and maintain workflows, business rules, client scripts, reports, dashboards, and integrations.
• Provide technical leadership on ServiceNow platform architecture, design patterns, and development best practices.
• Develop and maintain CMDB and Common Service Data Model (CSDM) strategies.
• Lead platform testing, release management, deployment activities, and governance.
• Design and implement integrations using Azure AD, SSO, MID Server, REST APIs, SOAP APIs, and email services.
• Collaborate with technical teams, business stakeholders, project managers, and leadership.
• Present technical solutions, architecture designs, and implementation plans to stakeholders.
• Troubleshoot complex platform issues and optimize ServiceNow performance.
• Ensure platform scalability, security, reliability, and adherence to enterprise standards.

Required Technical Skills:

• 8+ years of hands-on experience in ServiceNow development and administration.
• Strong experience with ServiceNow ITSM, ITOM, and ITAM modules.
• 5+ years of experience developing and supporting ServiceNow integrations.
• Strong knowledge of ServiceNow platform architecture and administration.
• Hands-on experience with Azure AD / Microsoft Entra ID and SSO integrations.
• Experience configuring and managing MID Servers.
• Strong experience with REST APIs, SOAP APIs, and email integrations.
• Expertise in CMDB management and CSDM implementation.
• Experience leading enterprise ServiceNow implementations.
• Knowledge of testing, release management, platform governance, and deployment processes.
• Excellent communication, leadership, and stakeholder-management skills.
• Ability to present technical solutions to both business and technical teams.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.