Service Monitor

MV Transportation; Kent (WA); On-site; USD 3,444,000 - 3,736,000; Full time

Benefits offered by this job

PPO Medical

Medical HSA

Dental

Vision

Telemedicine

FSA

Life

AD&D

Group Pension/401k

Job summary

MV Transportation is seeking a Service Monitor to direct day-to-day route operations and report to Dispatch Supervisors. The role involves coordinating with drivers and clients, ensuring on-time service, and maintaining safety and cost-effective performance. Requirements include 1 year Dispatcher experience or 2 years Customer Service, a high school diploma, and familiarity with Trapeze software.

Strong multitasking and professional communication are essential for success. Kentucky?

Qualifications

• One (1) year Dispatcher experience preferred.
• Two (2) years of Customer Service experience preferred.
• High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of the service area is a plus.

Responsibilities

• Direct the day-to-day route operations and report to the Dispatch Supervisors.
• Communicate with drivers and clients; monitor service quality.
• Monitor driver sign-in/sign-out daily and ensure timely routes.
• May assign trips to drivers to balance route coverage.
• Monitor daily system performance and assist in operating reviews.
• Note late or closed routes and inform Dispatch Supervisors/Managers.
• Perform all other duties as assigned.

Skills

Customer Service

Multitasking

Phone manner

Knowledge of service area

Education

High School diploma or equivalent

Tools

Trapeze software

Job description

Job Locations

US-WA-Kent

Job ID: 2026-12178

Position Type: Regular Full-Time

Service Monitor

Overview

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

Responsibilities

MV Transportation is seeking a Service Monitor who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.

Job Responsibilities:

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Qualifications

Talent Requirements:

• One (1) year previous Dispatcher experience preferred.
• Two (2) years of Customer Service experience is preferred.
• High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of the service area is a plus.

Starting Pay Rate: $25 - $27.12/hour

Healthcare Benefits:

• PPO Medical
• Medical HSA
• Prescription
• Dental
• Vision (spouse and dependent children)
• Telemedicine
• FSA
• Life
• AD&D
• Group Accident
• LTD
• STD
• EAP
• Critical Illness
• Hospital Indemnity
• Substance Abuse Professionals programming

Retirement Benefits:

• 401k and Union pension: the Company contributes to the WCT Pension for each hour for which compensation is paid to maximum of 2080 hours per calendar year

Paid Time Off:

• 0 mos - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap

Paid Holidays:

• 8 paid holidays

More Generous Paid Sick Leave:

• 1 hour/per 30 hours for all FT employees

Other Compensation:

• $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)
• $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.