Dispatcher

MV Transportation; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

MV Transportation is seeking a Dispatcher to coordinate day-to-day route operations, communicate with drivers and clients, and ensure on-time performance. The role requires handling multiple tasks, monitoring service quality, and reporting issues to Dispatch Supervisors.

The position is on-site in the Phoenix area, with responsibilities including monitoring radio and telephones, ensuring customer service excellence, and maintaining data on driver sign-in/out.

Qualifications

• One year of Dispatcher experience preferred.
• Two years of customer service experience preferred.
• High school diploma or equivalent.
• Experience with Trapeze software.
• Ability to manage multiple tasks under pressure.
• Strong customer service commitment.
• Professional phone manner.

Responsibilities

• Takes client calls and communicates issues with drivers and supervisors.
• Monitors radio/phones and on-road service for quality.
• Ensures safe, cost-effective, on-time operations.
• Monitors driver sign-in/sign-out daily.
• Assigns trips to drivers to balance routes.
• Monitors daily system performance.
• Participates in analysis of operating performance.
• Notes late starts and reports to supervisors.
• All other duties as assigned.

Skills

Dispatcher experience

Customer service

Multitasking

Phone manner

Knowledge of service area

Education

High School diploma

Tools

Trapeze software

Job description

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Responsibilities

MV Transportation is seeking a Dispatcher who work s to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.

Job Responsibilities

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Qualifications

Talent Requirements :

• One (1) year previous Dispatcher experience preferred.
• Two ( 2 ) years of Customer Service experience is preferred.
• High School d iploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of the service area is a plus.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.