Service Market Engineer — Uptime & Repair Strategy

Volvo Group; Greensboro (NC); Sur place; USD 96 000 - 119 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision insurance

Generous paid time off

Retirement savings plan matching

Volvo Group University / development

Résumé du poste

Volvo Group North America is hiring a Service Market Engineer within the Uptime and Customer Support organization. You will proactively work with cross-functional teams to ensure repair strategies are achievable in the service market and drive service solutions for rapid issue resolution, optimizing vehicle uptime and customer satisfaction.

The role emphasizes cross-functional collaboration, documentation, and quality of repair instructions, with a strong customer perspective and communication

Qualifications

• BA/BS in Engineering required; Mechanical preferred.
• 2+ years of relevant experience in truck OEM or automotive.
• Advanced technical background with customer perspective.
• Ability to communicate to customers, technicians, engineers, field staff and management.

Responsabilités

• Introduce containment solutions to minimize problems in the service market.
• Ensure repair strategies are obtainable and balanced with warranty cost and uptime.
• Support cross-functional team in evaluating and optimizing top vehicle downtime repairs.
• Support communication and implementation of recalls and campaigns in the service market.
• Generate source documentation for clear communication and training.
• Ensure quality of repair instructions and cross-team communication on status and campaigns.
• Develop and source documentation addressing recalls, campaigns, and service bulletins.
• Support Quality Warranty Team projects.

Connaissances

Strong communication

Customer focus

Influence cross-functional teams

Analytical thinking

MS Office proficiency

Formation

Bachelor's degree in Engineering

Mechanical Engineering preferred

Outils

Microsoft Office Suite

Description du poste

Volvo Group North America is hiring a Service Market Engineer within the Uptime and Customer Support organization. You will proactively work with cross-functional teams to ensure repair strategies are achievable in the service market and drive service solutions for rapid issue resolution, optimizing vehicle uptime and customer satisfaction.

The role emphasizes cross-functional collaboration, documentation, and quality of repair instructions, with a strong customer perspective and communication