Service Market Engineer

Volvo Group; Greensboro (NC); Presencial; USD 96 000 - 119 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental and vision insurance

Generous paid time off

Retirement savings plan matching

Volvo Group University / development

Resumo da oferta

Volvo Group North America is hiring a Service Market Engineer within the Uptime and Customer Support organization. You will proactively work with cross-functional teams to ensure repair strategies are achievable in the service market and drive service solutions for rapid issue resolution, optimizing vehicle uptime and customer satisfaction.

The role emphasizes cross-functional collaboration, documentation, and quality of repair instructions, with a strong customer perspective and communication

Qualificações

• BA/BS in Engineering required; Mechanical preferred.
• 2+ years of relevant experience in truck OEM or automotive.
• Advanced technical background with customer perspective.
• Ability to communicate to customers, technicians, engineers, field staff and management.

Responsabilidades

• Introduce containment solutions to minimize problems in the service market.
• Ensure repair strategies are obtainable and balanced with warranty cost and uptime.
• Support cross-functional team in evaluating and optimizing top vehicle downtime repairs.
• Support communication and implementation of recalls and campaigns in the service market.
• Generate source documentation for clear communication and training.
• Ensure quality of repair instructions and cross-team communication on status and campaigns.
• Develop and source documentation addressing recalls, campaigns, and service bulletins.
• Support Quality Warranty Team projects.

Conhecimentos

Strong communication

Customer focus

Influence cross-functional teams

Analytical thinking

MS Office proficiency

Formação académica

Bachelor's degree in Engineering

Mechanical Engineering preferred

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

We are hiring a Service Market Engineer within Volvo Group North America’s (VGNA) Uptime and Customer Support organization. In this role, you will be responsible to proactively work with varies business functions to ensure repair strategies are obtainable and achievable in the service market. You will drive service solutions to the service market for quick resolution of our top-quality issues, ensuring speed of repairs and customer uptime.

Your responsibilities in this role will include (but not limited to)

• Introducing containment solutions to minimize problems in the service market.
• Ensure repair strategies for product issues are obtainable and achievable in the aftermarket. This includes balancing warranty cost, vehicle uptime, and impact to the customer.
• Support a cross functional team evaluating and optimizing our top vehicle down time repairs.
• Support the communication and implementation of recalls and campaigns in the service market to include
• Generating source documentation for clear communication
• Ensuring the quality of the repair instructions
• Work cross functionally within the teams managing the communication to the service market for quality solving status, service repairs, and campaigns.
• Develop and source documentation for addressing quality issues in the service market to include, recalls & campaigns, technical service bulletins, service news, and CBR solutions.
• Support the Quality Warranty Team projects.

Inspirational aspects of this role

• Develop repair strategies addressing quality issues – end to end.
• Help maximize uptime for our customers.
• Directly impact the P&L.
• Enjoy sharing knowledge and helping others
• Enjoy working with stakeholders (internal and external)

Who are you?

• Good oral and written communication skills.
• Quality Advocate that is customer focused.
• Ability to influence other individual contributors.
• Innovative thinking.
• Ability to perform a wide variety of task.
• Challenge other team members on repair strategies.
• Analytical & logical mindset.
• Proficient in all Microsoft Office Suite Applications.
• Enjoy being part of a team.

Education/Experience

• You hold a BA/BS Degree in Engineering (other degree plus experience may be considered). Mechanical Engineer degree preferred.
• You have 2 or more years of relevant experience in the truck OEM industry or automotive.
• You have advanced technical background with strong understanding of the customer’s perspective.
• You can communicate to all types of receivers (customers, technicians, engineers, field staff team members and management)

To be the preferred candidate you will also have background/experience in the following

• Dealer/Fleet/OE Service Department experience.
• Technical Writing Experience.
• Knowledge of Volvo Truck North America/Mack products and procedures, warranty experience a plus.
• Proven ability in communication, adjusting content and style to meet the needs of diverse stakeholders.

Ready for the next move?

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $96,000 - $118,500 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done.

Volvo Trucks, founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.

By joining our North American Group Truck brands (Volvo & Mack), you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.

Job Category: Engineering

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.