Service Manager with rental exp. - (Tampa, FL)

Holland Pump Company; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) with Match

Paid PTO/Holidays

Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Uniforms

Job summary

Holland Pump Company is seeking a Service Manager in Tampa, FL to lead our service and repair operations within a dynamic rental environment. You will guide customer service initiatives, optimize workflows, and drive performance metrics while maintaining high standards of safety and compliance.

Ideal candidates bring rental service experience, strong leadership, and excellent communication skills to coordinate cross-functional teams and vendors, while delivering superior customer satisfaction in

Qualifications

• Proven experience in a service management role (rental exp preferred).
• Excellent problem-solving and decision-making skills.
• Strong leadership and communication skills.

Responsibilities

• Oversee and manage daily operations of service/repair department.
• Ensure all customer service needs are met in a timely and professional manner.
• Develop and implement procedures for service operations.
• Identify problem areas and recommend solutions.
• Monitor service personnel performance and take corrective actions when necessary.
• Monitor parts and materials inventory.
• Maintain relationships with vendors.
• Ensure compliance with all applicable laws and regulations.
• Train, coach, and motivate service personnel.
• Develop and implement strategies to increase customer satisfaction.
• Track and report on service metrics.
• Ensure safety protocols are followed at all times.

Skills

Leadership

Communication

Problem solving

Multi-tasking

Budgeting

Microsoft Office

Tools

Computer systems familiarity

Job description

Service Manager with rental exp. - (Tampa, FL)

TPA / SERVICE MANAGER Full Time Management Tampa, FL, US

2 days ago Requisition ID: 1364

Service Manager

Introduction

Welcome to the position of Service Manager at Holland Pump Company! We are looking for a motivated and passionate individual to join our team. As the Service Manager, you will be responsible for leading and managing our customer service team. You will be responsible for developing strategies and plans to ensure that customer service is delivered efficiently and effectively. You will also be the point of contact for customers, providing guidance, support, and problem-solving solutions. If you have a passion for customer service and enjoy working in a fast-paced rental environment, this could be the perfect role for you!

Job Responsibilities

• Oversee and manage daily operations of service/repair department
• Ensure all customer service needs are met in a timely and professional manner
• Develop and implement procedures for service operations
• Identify problem areas and recommend solutions
• Monitor service personnel performance and take corrective actions when necessary
• Monitor parts and materials inventory
• Maintain relationships with vendors
• Ensure compliance with all applicable laws and regulations
• Train, coach, and motivate service personnel
• Develop and implement strategies to increase customer satisfaction
• Track and report on service metrics
• Ensure safety protocols are followed at all times

Job Requirements

• Proven experience working in a service management role (rental exp preferred)
• Excellent problem-solving and decision-making skills
• Strong leadership and communication skills
• Ability to multi-task and manage multiple projects at once
• In-depth knowledge of customer service principles and practices
• Strong organizational and time-management skills
• Understanding of budgeting and financial management
• Familiarity with computer systems and software
• Ability to work independently and as part of a team
• Excellent customer service and interpersonal skills
• Ability to motivate and mentor staff
• Proficiency in Microsoft Office applications

Benefits Include

• Holland Pump offers a competitive salary and benefits package to include Medical/Dental Insurance, 401(k) with Match, Paid PTO/Holidays, Life Insurance, Short-Term/ Long-Term Disability Insurance and Uniforms. Our average employee has 10 years of service!

Holland Pump is an Equal Opportunity Employer, Veteran’s employer, and Drug Free Workplace