Service Manager with rental exp. - (Tampa, FL)

Workdry International; Tampa (FL); Vor Ort; USD 75.000 - 95.000; Vollzeit

Benefits dieser Stelle

Competitive salary package

Zusammenfassung

Holland Pump Company is seeking a Service Manager with rental experience to lead our service/repair department in Tampa, FL. You will supervise staff, optimize service operations, and act as the primary contact for customers, delivering solutions in a fast-paced rental environment.

Responsibilities include coordinating daily workflows, monitoring performance, managing inventory and vendor relations, and ensuring safety and regulatory compliance while driving customer satisfaction and service

Qualifikationen

• Experience in service management, rental experience preferred.
• Strong leadership and communication abilities.
• Proficiency with budgeting and financial basics.
• Excellent problem-solving and decision-making skills.

Aufgaben

• Oversee and manage daily operations of service/repair department.
• Ensure all customer service needs are met in a timely and professional manner.
• Develop and implement procedures for service operations.
• Identify problem areas and recommend solutions.
• Monitor service personnel performance and take corrective actions when necessary.
• Monitor parts and materials inventory.
• Maintain relationships with vendors.
• Ensure compliance with all applicable laws and regulations.
• Train, coach, and motivate service personnel.
• Develop and implement strategies to increase customer satisfaction.
• Track and report on service metrics.
• Ensure safety protocols are followed at all times.

Kenntnisse

Service management

Leadership

Customer service

Budgeting

MS Office

Communication

Problem-solving

Tools

CRM systems

Jobbeschreibung

Service Manager with rental exp. - (Tampa, FL)

TPA / SERVICE MANAGER Full Time Management Tampa, FL, US

5 days ago Requisition ID: 1364

Service Manager

Introduction

Welcome to the position of Service Manager at Holland Pump Company! We are looking for a motivated and passionate individual to join our team. As the Service Manager, you will be responsible for leading and managing our customer service team. You will be responsible for developing strategies and plans to ensure that customer service is delivered efficiently and effectively. You will also be the point of contact for customers, providing guidance, support, and problem-solving solutions. If you have a passion for customer service and enjoy working in a fast-paced rental environment, this could be the perfect role for you!

Job Responsibilities:

• Oversee and manage daily operations of service/repair department
• Ensure all customer service needs are met in a timely and professional manner
• Develop and implement procedures for service operations
• Identify problem areas and recommend solutions
• Monitor service personnel performance and take corrective actions when necessary
• Monitor parts and materials inventory
• Maintain relationships with vendors
• Ensure compliance with all applicable laws and regulations
• Train, coach, and motivate service personnel
• Develop and implement strategies to increase customer satisfaction
• Track and report on service metrics
• Ensure safety protocols are followed at all times

Job Requirements:

• Proven experience working in a service management role (rental exp preferred)
• Excellent problem-solving and decision-making skills
• Strong leadership and communication skills
• Ability to multi-task and manage multiple projects at onceIn-depth knowledge of customer service principles and practices
• Strong organizational and time-management skills
• Understanding of budgeting and financial management
• Familiarity with computer systems and software
• Ability to work independently and as part of a team
• Excellent customer service and interpersonal skills
• Ability to motivate and mentor staff
• Proficiency in Microsoft Office applications

Benefits Include:

• Holland Pump offers a competitive salary and benefits package to include Medical/Dental Insurance, 401(k) with Match, Paid PTO/Holidays, Life Insurance, Short-Term/ Long-Term Disability Insurance and Uniforms. Our average employee has 10 years of service!

Holland Pump is an Equal Opportunity Employer, Veteran’s employer, and Drug Free Workplace