Service Manager–West Region | $65K–$80K + Company-Paid Benefits

ADP, Inc.; Boise (ID); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Employer-paid health benefits

SIMPLE IRA with 3% company match

Paid vacation and sick time

Paid holidays

Employee Assistance Program (EAP)

Training and development opportunities

Job summary

Snake River Pool & Spa in Boise, ID seeks a West Region Service Manager to lead our field service team and oversee operations across multiple locations. You will collaborate with Central Operations for scheduling, billing, and warranty tasks, driving customer-focused service and measurable improvements.

You will coach technicians, optimize processes, and ensure safety and quality while maintaining profitability. Travel between locations is required.

Qualifications

• Previous management or leadership experience.
• Strong communication, organization, and problem-solving skills.
• Experience leading teams and holding employees accountable.
• Customer service and conflict-resolution experience.
• Strong computer and technology skills.
• Ability to use reports and performance data for decisions.
• Valid driver's license and ability to travel between locations.
• Ability to complete a pre-employment drug screening.

Responsibilities

• Lead, coach, develop, and hold service technicians and field personnel accountable to performance expectations.
• Create a positive, solutions-oriented team culture focused on customer service, quality, and follow-through.
• Oversee day-to-day field service operations and identify opportunities to improve processes, communication, and efficiency.
• Resolve escalated customer concerns and help ensure an exceptional customer experience.
• Monitor service performance, technician productivity, labor efficiency, and work-order completion.
• Use performance data and financial information to identify productivity improvements and cost control.
• Partner with Central Operations to improve scheduling, workflow, communication, and service execution.
• Recruit, onboard, train, coach, and develop service team members.
• Maintain high standards for workmanship, safety, professionalism, and customer care.

Skills

Leadership

Team management

Customer service

Problem-solving

Communication

Data-driven decision making

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Boise, ID, US

24 days ago Requisition ID: 1022

Salary Range: $65,000.00 To $80,000.00 Annually

Snake River Pool & Spa | Full-Time | $65,000-$80,000/year DOE

Are you an experienced service leader who knows how to build a strong team, improve operations, solve problems, and take great care of customers?

You don't need pool or spa experience to succeed in this role. We're looking for a proven leader who understands people, service operations, accountability, and customer experience. If you've led teams in service, construction, HVAC, plumbing, electrical, automotive, restoration, or a similar field, we'd like to hear from you.

We'll teach you our products. We're looking for someone who can lead people, improve systems, and create outstanding customer experiences.

What You'll Do

As our West Region Service Manager, you'll lead our field service team and oversee day-to-day service operations across multiple locations. You'll work closely with our centralized operations team, which provides scheduling, billing, warranty registration, and administrative support.

In this role, you will:

• Lead, coach, develop, and hold service technicians and field personnel accountable to performance expectations.
• Create a positive, solutions-oriented team culture focused on customer service, quality, and follow-through.
• Oversee day-to-day field service operations and identify opportunities to improve processes, communication, and efficiency.
• Resolve escalated customer concerns and help ensure an exceptional customer experience.
• Monitor service performance, technician productivity, labor efficiency, work-order completion, and other key operational metrics.
• Use performance data and financial information to identify opportunities to improve productivity, control costs, and strengthen department profitability.
• Partner with Central Operations to improve scheduling, workflow, communication, and service execution.
• Support technicians with challenging repairs and field situations when needed.Recruit, onboard, train, coach, and develop service team members.
• Maintain high standards for workmanship, safety, professionalism, and customer care.

What We're Looking For

Required:

• Previous management or leadership experience.
• Strong communication, organization, and problem-solving skills.
• Experience leading teams and holding employees accountable.
• Customer service and conflict-resolution experience.
• Strong computer and technology skills.
• Ability to understand and use reports, metrics, and performance data to make decisions.
• Valid driver's license and ability to travel between company locations.
• Ability to successfully complete a pre-employment drug screening.

Preferred:

• Experience managing technicians, field personnel, or service teams.
• Background in service operations, construction, HVAC, plumbing, electrical, automotive, restoration, or a related industry.
• Understanding of profitability, labor efficiency, and business operations.
• Experience improving processes, systems, or operational workflows.

What We Offer

• Competitive salary of $65,000-$80,000/year, depending on experience.
• 100% employer-paid employee health benefits, including medical, dental, vision, and disability coverage.
• SIMPLE IRA with up to a 3% company match.
• Paid vacation and sick time.
• Paid holidays.
• Employee Assistance Program (EAP).
• Job-specific training and professional development opportunities.
• The opportunity to lead and improve an established service operation with the support of a centralized operations team.

Physical & Travel Requirements

• Ability to occasionally lift 50+ pounds and participate in team-assisted lifting of heavier items using appropriate equipment and assistance.
• Ability to occasionally assist technicians, deliveries, and field operations as needed.
• Ability to work in office, warehouse, showroom, and outdoor environments.
• Ability to travel between company locations as needed.

Why Snake River Pool & Spa?

Snake River Pool & Spa is Idaho's leading provider of hot tubs, swim spas, saunas, pools, and backyard wellness products. We believe exceptional customer experiences start with strong teams, clear expectations, accountability, and great leadership.

We can teach the products. Bring us your leadership, service mindset, and ability to build a high-performing team.

***EMPLOYMENT IS CONTINGENT UPON SUCCESSFUL COMPLETION OF A PRE-EMPLOYMENT DRUG SCREENING***