Service Manager-VG Dedicated

bakerhughes; Houston (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Baker Hughes is seeking a Service Manager - VG Dedicated to coordinate and oversee outage execution for Venture Global. You will lead teams, manage scope, scheduling, and costs while ensuring safety, quality, and exceptional customer satisfaction.

The role requires a bachelor’s degree, 5+ years in functional management, and experience with rotating equipment. You will work in a dynamic environment supporting field services and customer programs.

Qualifications

• Bachelor's degree required.
• Minimum of 5 additional years in Functional Management.
• Experience with rotating equipment.
• Ability to document, plan, market, and execute programs.
• Ability to analyze complex situations and resolve problems.

Responsibilities

• Assuring flawless outage execution with safety and quality at the forefront.
• Ensuring on-time outage delivery, resolving customer issues, and delivering exceptional service.
• Building and maintaining strong customer relationships via site visits and reviews.
• Managing outage execution activities including planned, emergent, and upgrade outages.
• Overseeing scope of work development, scheduling, cost management, and productivity tracking.
• Coordinating resource selection including FSEs, crafts, contractors, tooling, logistics, and mobilization.
• Reviewing JCEs, tracking outage costs, and facilitating pre/post-outage customer meetings.
• Implementing lessons learned and FMEA improvements post-outage.
• Supporting outage scoping, site surveys, equipment checks, and safety/risk assessments.
• Ensuring execution documentation is prepared, reviewed, and delivered (SQCPs, Field Procedures, HSE docs).
• Using Primavera P6, MS Project, FAP, Oracle FS, and Field Services Portal for planning/execution.
• Responding to forced outages and emergencies, escalating issues to restore operations safely.
• Coordinating customer service agreements, Time & Material projects, component repair, and shop ops.
• Working with repair shops and operations teams to resolve issues and communicate status.
• Reviewing options for profitability, policy adherence, and customer-focused improvements.
• Completing customer/internal documentation and coordinating visits/reviews as required.
• Presenting technical/operational updates to senior leadership.
• Applying project management and execution judgment for diverse customers in the region.

Skills

Leadership

Project management

Safety compliance

Stakeholder management

Outage coordination

Education

Bachelor's degree

Tools

Primavera P6

MS Project

Oracle Field Services

Field Services Portal

FAP

Job description

Service Manager - VG Dedicated

Driving Operational Excellence Through Safe and Reliable Outage Execution.

Delivering Best-in-Class Service and Customer Satisfaction Across Critical Operations.

Join our GSVS team!

At Baker Hughes our purpose is clear. We take energy forward making it safer, cleaner and more efficient for people and the planet. Our IET Solutions team provides industry-leading products and services that optimize the extraction, production and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity.

Partner with the best

As a Service Manager - VG Dedicated you will coordinate and oversees work with Venture Global. Job role may include sales, job design, execution, and follow up activities. Provides the planning necessary for the job including instructions to the crew and equipment used. Coordinates and directs the activities of service operators. May evaluates individual performance levels of the crew and trains operators to improve their job performance.

Fuel your passion

As a Service Manager - VG Dedicated, you will be responsible for:

• Assuring flawless outage execution while leading the highest levels of Safety and Quality performance.
• Ensuring on-time outage delivery, resolving customer issues, and delivering exceptional customer satisfaction and best-in-class service.
• Building and maintaining strong customer relationships through regular site visits, outage preparation meetings, and post-outage reviews.
• Managing and driving outage execution activities, including planned, emergent, and upgrade outages.
• Overseeing outage scope of work development, preparation, scheduling, cost management, productivity tracking, and execution from start to finish.
• Coordinating resource selection, including Field Service Engineers (FSEs), craft labor, contractors, suppliers, tooling, logistics, and mobilization planning.
• Reviewing Job Cost Estimates (JCEs), tracking outage costs, conducting outage reconciliations, and facilitating pre- and post-outage customer meetings.
• Implementing lessons learned and Failure Mode and Effects Analysis (FMEA) improvements following outage completion.
• Supporting outage scoping activities, site surveys, equipment condition checks, and preliminary safety and risk assessments.
• Ensuring all execution documentation is prepared, reviewed, maintained, and delivered, including SQCPs, Field Procedures, Quality Procedures, HSE documentation, FME records, and Customer Outage Reports.
• Utilizing systems and applications such as Primavera P6, MS Project, FAP, Oracle Field Services, and Field Services Portal for outage planning and execution.
• Responding promptly to forced outages and emergency situations, investigating and escalating issues as needed to restore operations safely and efficiently.
• Coordinating fulfillment activities related to Customer Service Agreements, Time and Material projects, Component Repair, and Accessory Shop operations.
• Working closely with repair shops and operational teams to resolve issues, represent customer needs in production meetings, and communicate status updates.
• Reviewing business options for profitability, contractual compliance, policy adherence, and innovative approaches to improve customer satisfaction.
• Completing customer and internal documentation and coordinating customer visits, shop reviews, and program reviews as required.
• Communicating across the organization and presenting technical and operational updates to senior leadership teams.
• Applying technical expertise and sound judgment to select appropriate project management and execution approaches.
• Managing diverse customers across the region while supporting commercial discussions and customer-specific requirements.

To be successful in this role you will:

• Have a bachelor's degree from an accredited university or college.
• Have a minimum of 5 additional years of experience in Functional Management.
• Have experience working with rotating equipment.
• Demonstrate the ability to document, plan, market, and execute programs.
• Be able to analyze complex situations and resolve problems effectively.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to