Service Manager-VG Dedicated

Baker Hughes Gruppe; Houston (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Baker Hughes is seeking a Service Manager – VG Dedicated to lead outage execution and service delivery for Venture Global projects. You will coordinate crews, manage resources, and ensure safe, on-time completion with high customer satisfaction.

The role requires a bachelor’s degree and 5+ years in functional management, with rotating equipment experience and strong program planning skills. A flexible, results-driven leader is preferred.

Qualifications

• Bachelor’s degree required.
• Minimum 5 years of Functional Management experience.
• Experience with rotating equipment.
• Ability to document, plan, market and execute programs.
• Strong analytical and problem-solving skills.

Responsibilities

• Coordinate and oversee work with Venture Global; plan jobs and instruct crews.
• Direct activities of service operators; evaluate performance and train staff.
• Ensure on-time outage delivery with safety and quality.
• Maintain customer relationships through site visits and post-outage reviews.
• Oversee outage scoping, scheduling, cost management and execution.
• Communicate status updates and resolve issues promptly.
• Review JCEs, track costs and conduct outage reconciliations.
• Implement lessons learned and FMEA improvements post-outage.
• Prepare and maintain all execution documentation (SQCPs, procedures, reports).
• Utilize Primavera P6, MS Project, FAP and Oracle Field Services for planning.

Skills

Bachelor's degree

5+ years Functional Management

Rotating equipment experience

Program planning and execution

Problem solving

Education

Bachelor's degree from an accredited university

Tools

Primavera P6

MS Project

FAP

Oracle Field Services

Field Services Portal

Job description

Service Manager-VG Dedicated

Driving Operational Excellence Through Safe and Reliable Outage Execution.

Delivering Best-in-Class Service and Customer Satisfaction Across Critical Operations.

Join our GSVS team!

At Baker Hughes our purpose is clear. We take energy forward making it safer, cleaner and more efficient for people and the planet. Our IET Solutions team provides industry-leading products and services that optimize the extraction, production and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity.

Partner with the best

As a Service Manager – VG Dedicated you will coordinate and oversee work with Venture Global. Job role may include sales, job design, execution, and follow up activities. Provides the planning necessary for the job including instructions to the crew and equipment used. Coordinates and directs the activities of service operators. May evaluate individual performance levels of the crew and train operators to improve their job performance.

Fuel your passion

As a Service Manager – VG Dedicated, you will be responsible for:

• Assuring flawless outage execution while leading the highest levels of Safety and Quality performance.
• Ensuring on-time outage delivery, resolving customer issues, and delivering exceptional customer satisfaction and best-in-class service.
• Building and maintaining strong customer relationships through regular site visits, outage preparation meetings, and post-outage reviews.
• Managing and driving outage execution activities, including planned, emergent, and upgrade outages.
• Overseeing outage scope of work development, preparation, scheduling, cost management, productivity tracking, and execution from start to finish.
• Coordinating resource selection, including Field Service Engineers (FSEs), craft labor, contractors, suppliers, tooling, logistics, and mobilization planning.
• Reviewing Job Cost Estimates (JCEs), tracking outage costs, conducting outage reconciliations, and facilitating pre- and post-outage customer meetings.
• Implementing lessons learned and Failure Mode and Effects Analysis (FMEA) improvements following outage completion.
• Supporting outage scoping activities, site surveys, equipment condition checks, and preliminary safety and risk assessments.
• Ensuring all execution documentation is prepared, reviewed, maintained, and delivered, including SQCPs, Field Procedures, Quality Procedures, HSE documentation, FME records, and Customer Outage Reports.
• Utilizing systems and applications such as Primavera P6, MS Project, FAP, Oracle Field Services, and Field Services Portal for outage planning and execution.
• Responding promptly to forced outages and emergency situations, investigating and escalating issues as needed to restore operations safely and efficiently.
• Coordinating fulfillment activities related to Customer Service Agreements, Time and Material projects, Component Repair, and Accessory Shop operations.
• Working closely with repair shops and operational teams to resolve issues, represent customer needs in production meetings, and communicate status updates.
• Reviewing business options for profitability, contractual compliance, policy adherence, and innovative approaches to improve customer satisfaction.
• Completing customer and internal documentation and coordinating customer visits, shop reviews, and program reviews as required.
• Communicating across the organization and presenting technical and operational updates to senior leadership teams.
• Applying technical expertise and sound judgment to select appropriate project management and execution approaches.
• Managing diverse customers across the region while supporting commercial discussions and customer-specific requirements.

To be successful in this role you will:

• Have a bachelor's degree from an accredited university or college.
• Have a minimum of 5 additional years of experience in Functional Management.
• Have experience working with rotating equipment.
• Demonstrate the ability to document, plan, market, and execute programs.
• Be able to analyze complex situations and resolve problems effectively.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Education Assistance
• Generous Parental Leave
• Mental Health resources
• Dependent Care
• Additional elected or voluntary benefits

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Services Advisor - Customer Operations

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Lets come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.