Technical Support Engineer

Baker Hughes Holdings LLC; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Private medical care

Life insurance

401(k) plan

Industry-leading benefits

Job summary

Baker Hughes Holdings LLC is seeking a Technical Support Engineer to oversee AVR systems across power generation, industrial, and marine applications. The role involves installation support, commissioning, diagnostics, and warranty investigations, with a focus on reliability and safety in high-voltage environments.

You'll collaborate with engineering and service teams to calibrate systems, analyze faults, and provide timely technical recommendations.

Qualifications

• A degree in Electrical or Electronic Engineering or equivalent industry experience.
• Proven experience in customer-facing or supplier-facing technical roles.
• Hands-on experience with generator excitation systems, AVR systems, or power generation equipment.

Responsibilities

• Configure, commission, and validate AVR software prior to deployment.
• Support installation, startup, commissioning, and customer acceptance testing.
• Perform routine and outage maintenance to ensure reliable operation.
• Diagnose and resolve complex electrical and control system issues using diagnostic tools.
• Calibrate AVR systems to ensure proper voltage regulation and performance.
• Provide technical support to customers and internal teams, including fault analysis and recommendations.
• Prepare technical reports on testing, maintenance, system performance, and warranty investigations.

Skills

Customer-facing

Troubleshooting

Field service

Communication

Time management

Travel readiness

Education

Electrical Engineering or Electronic Engineering degree

Tools

Oscilloscopes

Multimeters

Insulation testers

Waveform analyzers

OEM configuration software

Job description

Technical Support Engineer

Excited by field engineering and realworld problem solving?

Are you ready to join a team shaping the future of global energy reliability?

Join our Team!

Brush Power Generation is searching for an experienced Technical Support Engineer to work alongside our Engineering and Service staff to oversee the inspection, testing, troubleshooting, and commissioning of BRUSH Voltage Regulation Systems (AVRs) in power generation, industrial, or marine applications.

Partner with the best

The Technical Support Engineer will be responsible for all aspects of contract set up, maintenance & troubleshooting, system calibration, technical support & documentation including warranty investigations. There will also be a need to support the commercial division to support detailed technical AVR fit and solution discussions when required.

As a Technical Support Engineer, you will be responsible for:

• Performing contract-specific AVR software configuration, commissioning, testing, and validation activities prior to system deployment
• Supporting field engineering activities, including installation, startup, commissioning, and customer acceptance testing
• Conducting routine and outage-related maintenance activities to ensure reliable system operation
• Diagnosing and resolving complex electrical and control system issues using advanced diagnostic tools and methodologies
• Performing inspections to identify wear, corrosion, loose connections, damaged wiring, and component degradation
• Implementing preventive maintenance programs to improve reliability and reduce equipment downtime
• Calibrating AVR systems to ensure proper voltage regulation and optimal equipment performance
• Providing technical support to customers and internal teams, including fault analysis, troubleshooting guidance, and technical recommendations
• Preparing technical reports covering testing, maintenance activities, system performance, and warranty investigations
• Ensuring compliance with safety standards and procedures when working with high-voltage equipment and industrial environments
• Managing projects from concept through commissioning, including planning, scheduling, supplier coordination, and technical oversight
• Acting as a technical liaison with suppliers, customers, and warranty teams to support issue resolution and continuous improvement
• Supporting commercial teams with technical evaluations, AVR fit assessments, and solution development discussions

Fuel your passion

To be successful in this role you will:

• Have a degree in Electrical Engineering, Electronic Engineering, or a related technical discipline, or equivalent industry experience
• Demonstrate proven experience in a customer-facing or supplier-facing technical role
• Have hands-on experience working with generator excitation systems, AVR systems, or power generation equipment
• Possess strong knowledge of generator controls, excitation systems, and AVR maintenance practices
• Be familiar with generator OEM technologies such as BRUSH, GE, Basler, DEIF, Woodward, or equivalent systems
• Demonstrate strong time management and multitasking capabilities within a project-driven environment
• Be capable of lifting equipment and performing field-based technical activities when required
• Possess strong communication skills and the ability to work independently or within small teams
• Be willing to travel to customer sites as business needs require
• Demonstrate strong troubleshooting, problem-solving, and decision-making abilities

Technical Expertise

• Strong understanding of three-phase electrical systems, power electronics, SCRs, and control loop principles
• Knowledge of Self-Excited (Shunt), Auxiliary Winding, and Permanent Magnet Generator (PMG) excitation systems
• Proficiency with both Analog AVR and Digital AVR technologies
• Ability to configure and support protection functions including under-frequency, over-voltage, and under-voltage protection
• Understanding of generator build-up characteristics and field flashing requirements
• Familiarity with key electrical and electronic components including:
  • Thyristors (SCRs)
  • Diodes
  • Potential Transformers (PTs)
  • Potentiometers
  • Capacitors
  • Voltage sensing and control circuits
• Experience using diagnostic and testing equipment including:
  • Oscilloscopes
  • Multimeters
  • Insulation testers
  • Waveform analyzers
  • OEM configuration and diagnostic software

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Services Professional - Customer/Call Center Support

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.