Service Engineer

Hale Trailer Brake & Wheel, Inc.; Allentown (Lehigh County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Medical, vision & dental benefits

Paid vacation

401k plan with company match

Job summary

Hale Trailer Brake & Wheel, Inc. is seeking a Subject Matter Expert to lead installations, repairs, and maintenance of heavy trailer equipment. You will travel to customer sites to operate, diagnose, and demonstrate products, while ensuring compliance with manufacturer specifications.

The role requires a strong mechanical/electrical background, 5+ years of related experience, and the ability to train customers and staff. A valid driver’s license and independent work capability are essential.

Qualifications

• 5+ years in heavy duty truck, trailer, or heavy equipment maintenance.
• Valid driver’s license with a clean record in last 5 years.
• Strong knowledge of safe handling and operation of trailers, tractors, and related gear.
• Experience with refrigeration units, hydraulics, air brakes, electrical systems, welding is a plus.
• Professional, motivated, problem-solving attitude and strong communication.
• Ability to work independently in a fast-paced environment and bring own hand tools.

Responsibilities

• Subject Matter Expert for installations, repairs, and maintenance to meet manufacturer specs.
• Travel on-site to operate, inspect, and diagnose malfunctions.
• Develop relationships with new and existing customers.
• Perform product demonstrations at company facilities and customer sites.
• Read and interpret operating manuals, blueprints, electrical schematics and drawings.
• Ensure all work adheres to safety policies and factory standards.
• Complete paperwork accurately and maintain assets' quality and safety.

Skills

Heavy-duty maintenance

Mechanical knowledge

Electrical systems

Troubleshooting

Customer relationships

Education

Tools

Diagnostics equipment

Blueprints & schematics

Field-service truck operation

Job description

Hale Trailer Brake & Wheel, Inc is the largest independent full-service trailer dealership in North America. We’ve earned the reputation as the leader when it comes to selection, service, and customer satisfaction.

The individual in the position will represent the company as a Subject Matter Expert for some of the most advanced equipment, makers, and models within the transportation industry. They must have the skills and experience to perform and/or provide training on a wide variety of repairs, maintenance, installations, replacements, and diagnostic tasks. They must possess a broad knowledge of mechanical, electrical, and technological principles.

Responsibilities:

• Subject Matter Expert for installations, repairs, and maintenance of mechanical products and equipment to ensure proper performance and compliance with manufacturer’s specifications.
• Travels on-site to operate, inspect, and diagnose malfunctions/defects.
• Develop relationships with new and existing customers.
• Perform product delivery demonstrations throughout the company and at customer facilities.
• Promote the company’s products and services.
• Read, understand, and interpret operating manuals, parts manuals, blueprints, electrical schematics, and technical drawings.
• Maintain quality standards and ensure installations and repairs conform to factory specifications.
• Ensures all work completed is in accordance with all company polices DOT, OSHA and other governmental standards and regulations.
• Successfully complete factory authorized training.
• Prepare for jobs by checking parts and drawings for accuracy and completeness.
• Properly complete assigned paperwork as instructed.
• Ensure quality, compliance, and safety of company’s assets.
• Maintains a high awareness of technical changes related to the industry and products sold and serviced by the company.
• Perform other duties as assigned that assist with achieving company goals.

Requirements:

• Must have a minimum of 5 years’ experience in heavy duty truck, trailer and/or heavy equipment maintenance and repairs.
• Must have a valid driver’s license, with no infractions in the last 5 years.
• Must have a strong knowledge regarding the safe handling and operation of trailers, tractors, containers, field offices, forklifts, power jacks, lift gates, power tools, trailer parts and supplies.
• Must have previous experience with refrigeration units, fabrication, suspensions, air brakes, electrical systems, hydraulics, body repairs and welding.Lift-gate experience a plus.
• Must present a professional, highly motivated, positive, result-oriented, problem-solving attitude.
• Must have excellent communication skills.
• Must be able to work independently in a fast-paced environment.
• Must have own hand tools; Hale provides a state-of-the-art Service Truck for outside work.
• Must adhere to all Company policies including safety policies.
• Travel 50% or greater in-state and out-of-state.
• Must live within 50 miles of a company branch.
• Must pass a standard pre-employment testing and meet all DOT requirements.

Hale is an industry leading, family friendly company offering a challenging and fulfilling career opportunity with an attractive work/life balance, and who offers a competitive salary, excellent medical, vision & dental benefits, paid vacation, and a matching 401k plan.