Service Manager - Technical Operations & Field Services

#twiceasnice Recruiting; Madison (WI); On-site; USD 75,000 - 93,000; Full time

Benefits offered by this job

Company Vehicle Provided

Job summary

#twiceasnice Recruiting in Madison, WI seeks a hands-on Service Manager to oversee installation and field operations. You’ll lead and develop a team, manage project priorities, and partner with Sales to ensure feasible, quality implementations.

The role involves 60–70% field work with a company vehicle and no overnights, offering a clear growth path. Ideal candidates have a strong background in electrical/electronic/mechanical systems, prior leadership, and experience in technical or service

Qualifications

• Strong background supporting electrical, electronic, or mechanical systems.
• Experience working in a technical, project-based, or service environment.
• Prior leadership experience or demonstrated ability to lead and develop others.
• 60–70% field-based throughout the Madison & Milwaukee areas; no overnights

Responsibilities

• Lead the installation team while partnering with service and operations.
• Hire and onboard team members while supporting training and development.
• Manage project backlog, set priorities, and keep installation work moving.
• Coach technicians and hold the team accountable for performance.
• Enforce branch procedures, safety standards, and operational best practices.
• Partner with Sales on system requirements, installation feasibility, and solutions.
• Visit customer sites to support technicians, resolve issues, and maintain quality.
• Improve installation and service processes to increase efficiency.
• Manage equipment, vehicles, and inventory to support field operations.
• Review work and job costs to support accurate billing and profitability

Skills

Leadership

Field operations

Project management

Training & development

Safety standards

Job description

Base Salary: $75,000-$85,000 + Monthly Incentives (OTE: $82,000-$93,000)

Job Type: Full-Time

Typical hours: M-F, 7:30 AM – 4:30 PM

Travel: 60-70% field-based; Local driving only (no overnights); Company Vehicle Provided

Sponsorship is not available

Service Manager - Technical & Field Operations Description

Our client is an established provider of electronic security solutions with a growing presence throughout the Midwest. They’re looking for a hands‑on leader to oversee their installation team. They’re open to candidates from a variety of technical or industrial environments who have the mindset to lead, the aptitude to learn a new industry, and a genuine interest in improving processes and bringing out the best in their team. This is an opportunity to step into a team where there is room to make an impact, with autonomy to improve operations. This is not a role where you’ll be behind a desk all day. Roughly 70% of your time will be spent in the field. While there may be times when you step in to provide technical support, the focus is on overall operational success, setting priorities, and driving individual and team performance. If there are gaps in your technical knowledge, you’ll have access to structured training as you build familiarity with their services and technology. With a track record of consistent YoY growth, they continue to expand while maintaining the culture and values that have driven their success and created opportunities for employees to grow and advance from within.

Service Manager - Technical & Field Operations Responsibilities

• Lead the installation team while partnering with service and operations
• Hire and onboard team members while supporting training and development
• Manage project backlog, set priorities, and keep installation work moving
• Coach technicians and hold the team accountable for performance
• Enforce branch procedures, safety standards, and operational best practices
• Partner with Sales on system requirements, installation feasibility, and solutions
• Visit customer sites to support technicians, resolve issues, and maintain quality
• Improve installation and service processes to increase efficiency
• Manage equipment, vehicles, and inventory to support field operations
• Review work and job costs to support accurate billing and profitability

Service Manager - Technical & Field Operations Qualifications

• Strong background supporting electrical, electronic, or mechanical systems
• Experience working in a technical, project-based, or service environment
• Prior leadership experience or demonstrated ability to lead and develop others
• 60–70% field-based throughout the Madison & Milwaukee areas; no overnights