Field Operations Service Manager - Tech Installations

#twiceasnice Recruiting; Madison (WI); On-site; USD 75,000 - 93,000; Full time

Benefits offered by this job

Company Vehicle Provided

Job summary

#twiceasnice Recruiting in Madison, WI seeks a hands-on Service Manager to oversee installation and field operations. You’ll lead and develop a team, manage project priorities, and partner with Sales to ensure feasible, quality implementations.

The role involves 60–70% field work with a company vehicle and no overnights, offering a clear growth path. Ideal candidates have a strong background in electrical/electronic/mechanical systems, prior leadership, and experience in technical or service

Qualifications

• Strong background supporting electrical, electronic, or mechanical systems.
• Experience working in a technical, project-based, or service environment.
• Prior leadership experience or demonstrated ability to lead and develop others.
• 60–70% field-based throughout the Madison & Milwaukee areas; no overnights

Responsibilities

• Lead the installation team while partnering with service and operations.
• Hire and onboard team members while supporting training and development.
• Manage project backlog, set priorities, and keep installation work moving.
• Coach technicians and hold the team accountable for performance.
• Enforce branch procedures, safety standards, and operational best practices.
• Partner with Sales on system requirements, installation feasibility, and solutions.
• Visit customer sites to support technicians, resolve issues, and maintain quality.
• Improve installation and service processes to increase efficiency.
• Manage equipment, vehicles, and inventory to support field operations.
• Review work and job costs to support accurate billing and profitability

Skills

Leadership

Field operations

Project management

Training & development

Safety standards

Job description

#twiceasnice Recruiting in Madison, WI seeks a hands-on Service Manager to oversee installation and field operations. You’ll lead and develop a team, manage project priorities, and partner with Sales to ensure feasible, quality implementations.

The role involves 60–70% field work with a company vehicle and no overnights, offering a clear growth path. Ideal candidates have a strong background in electrical/electronic/mechanical systems, prior leadership, and experience in technical or service