Service Manager - Tampa, FL

Wayne-Automatic-Fire-Sprinklers-Inc.-1; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly Pay

401(k) plan with company match

Excellent medical/dental/vision/life

Paid time off and holidays

Employee Ownership

Job summary

Wayne Automatic Fire Sprinklers Inc. in Tampa, FL is seeking an experienced Service Manager to oversee the service, alarms, and inspections teams.

You will manage daily operations, ensure codes and standards are met, and drive branch profitability while delivering exceptional customer service. The role requires a minimum of 5 years in service, field/sales/design experience preferred, and Nicet II certification.

Qualifications

• Minimum 5 years of service experience required.
• Field, Sales, and Design experience preferred.
• Minimum NICET Level II.
• Proficient use of computers, including company software.
• Excellent organizational skills with attention to detail.
• Ability to lead and develop a team positively.
• Excellent and professional communication to WOW our customers.

Responsibilities

• Lead the overall performance and daily operations of the Service, Alarms, & Inspections Department.
• Manage workforce planning, scheduling, resources, and departmental profitability.
• Develop, coach, and mentor team members to drive growth and technical excellence.
• Ensure quality, safety, code compliance, and customer satisfaction through regular field engagement.
• Build strong customer relationships and resolve service-related concerns.
• Partner with branch leadership on hiring, performance management, budgeting, and continuous improvement initiatives.

Skills

Leadership

Team management

Communication

Organizational skills

Problem solving

Excellent customer service

Tools

NICET II

Computers/Software

Job description

Wayne Automatic Fire Sprinklers Inc. is a family business whose success is driven by our amazing Team Members who save lives daily!We’re an open-book company that offers Weekly Pay, Performance Bonuses (PIPs), Excellent Benefits, and a Company Culture that we are proud of!Join the WAFS family TODAY!Who are we?Wayne Automatic Fire Sprinklers, Inc. has been in business for over 48 years and currently has 7 branches across Florida and North Carolina. We’re a family business at our core and are proud to be a part of a life-saving industry. Here at WAFS, we offer a company culture that promotes continuous growth in your career and treats our team members like family. We are an open-book company and share our financials with all team members. Learn more about our company and history at www.waynefire.com or visit our company's Facebook page at Wayne Automatic Fire Sprinklers Inc.Service ManagerWayne Automatic Fire Sprinklers is looking for an experienced Service Manager in our Tampa, FL branch to work in the surrounding areas. This position directly manages the Superintendents and Sales Reps for Service, Inspections, and Alarms for the Tampa branch.The Service Manager for Wayne Automatic Fire Sprinklers, Inc., is responsible for the daily operations of the service department. He/she ensures that the service of fire sprinkler systems is completed correctly, within budget and in a timely manner following all codes and WAFS standards. The Service Manager reports to the Branch Manager in branches and the Director of Operations in Ocoee.Key Responsibilities IncludeLeading the overall performance and daily operations of the Service, Alarms, & Inspections Department.Managing workforce planning, scheduling, resources, and departmental profitability.Developing, coaching, and mentoring team members to drive growth and technical excellence.Ensuring quality, safety, code compliance, and customer satisfaction through regular field engagement.Building strong customer relationships and resolving service-related concerns.Partnering with branch leadership on hiring, performance management, budgeting, and continuous improvement initiatives.DMinimum 5 years of service experience required. Field, Sales, and Design experience is preferredMinimum Nicet Level II.Proficient use of computers, including company computer software.Excellent organizational skills with attention to detail.Ability to work in a team environment and to manage and lead others in a positive manner.Excellent and professional communication skills to WOW our customersWhy Should I Join Wayne Automatic?We provide a highly competitive compensation package including performance incentive pay (PIPs) based on the work you perform and the branch/department you work in.Weekly Pay401(k) plan with company match based on profitsExcellent medical/dental/vision/life/disability insurance plansPaid time off and holidaysEmployee Assistance ProgramMany Administrative positions offer flexible work schedules and/or hybrid opportunitiesGeneral Motors Vehicle Discount Program for all WAFS employeesHome fire sprinkler system discountsAbility to move up in the company (we promote from within!)Excellent training including Wayne AcademyState-of-the-art technology and toolsOffsite Company Team Building & Celebration EventsA company culture that promotes continuous growth in your career!Wayne Automatic is proud to be an Employee-Owned company!We provide equal opportunities to all candidates and are an EEO/AA/DFWP employer.