Service Manager - Tampa, FL

Wayne Automatic Fire Sprinklers, Inc.; Tampa (FL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Weekly Pay

Performance bonuses (PIPs)

Excellent benefits

Company culture

Hybrid opportunities

Wayne Academy training

Job summary

Wayne Automatic Fire Sprinklers, Inc. is seeking an experienced Service Manager for the Tampa, FL branch. You will oversee the service, inspections, and alarms departments, guiding field staff and coordinating with the Branch Manager.

The role emphasizes leadership, budget adherence, and customer satisfaction, with opportunities for career growth within a family-owned company that values its team and safety compliance.

Qualifications

• Minimum 5 years of service experience required.
• NICET Level II certification.
• Proficient with company software and computers.
• Excellent organizational skills and attention to detail.
• Strong and professional communication with customers.

Responsibilities

• Oversee Service, Alarms, and Inspections departments daily operations.
• Lead workforce planning, scheduling, resources, and profitability.
• Coach and mentor team to drive growth and technical excellence.
• Ensure safety, code compliance, and customer satisfaction in the field.
• Build strong customer relationships and resolve service issues.

Skills

Leadership

Communication

Team management

Customer relations

Organizational skills

Education

NICET Level II

Job description

# Service Manager - Tampa, FLHot JobTampa - Tampa, FL 33169## OverviewLevelManagementPosition TypeFull TimeCategoryManagement## Service Manager**Wayne Automatic Fire Sprinklers Inc. is a family business whose success is driven by our amazing Team Members who save lives daily!****We’re an open-book company that offers Weekly Pay, Performance Bonuses (PIPs), Excellent Benefits, and a Company Culture that we are proud of!****Join the WAFS family TODAY!**---**Who are we?****Wayne Automatic Fire Sprinklers, Inc.** has been in business for over 48 years and currently has 7 branches across Florida and North Carolina. We’re a family business at our core and are proud to be a part of a life-saving industry. Here at WAFS, we offer a company culture that promotes continuous growth in your career and treats our team members like family. We are an open-book company and share our financials with all team members. Learn more about our company and history at **www.waynefire.com** or visit our company's Facebook page at Wayne Automatic Fire Sprinklers Inc.**Service Manager****Wayne Automatic Fire Sprinklers** is looking for an experienced **Service Manager**in our **Tampa, FL** branch to work in the surrounding areas. This position directly manages the Superintendents and Sales Reps for Service, Inspections, and Alarms for the Tampa branch.The **Service Manager** for Wayne Automatic Fire Sprinklers, Inc., is responsible for the daily operations of the service department. He/she ensures that the service of fire sprinkler systems is completed correctly, within budget and in a timely manner following all codes and WAFS standards. The Service Manager reports to the Branch Manager in branches and the Director of Operations in Ocoee.**Key Responsibilities Include*** Leading the overall performance and daily operations of the Service, Alarms, & Inspections Department.* Managing workforce planning, scheduling, resources, and departmental profitability.* Developing, coaching, and mentoring team members to drive growth and technical excellence.* Ensuring quality, safety, code compliance, and customer satisfaction through regular field engagement.* Building strong customer relationships and resolving service-related concerns.* Partnering with branch leadership on hiring, performance management, budgeting, and continuous improvement initiatives.D## Qualifications* Minimum 5 years of service experience required. Field, Sales, and Design experience is preferred* Minimum Nicet Level II.* Proficient use of computers, including company computer software.* Excellent organizational skills with attention to detail.* Ability to work in a team environment and to manage and lead others in a positive manner.* Excellent and professional communication skills to WOW our customers**Why Should I Join Wayne Automatic?*** We provide a highly competitive compensation package including performance incentive pay (PIPs) based on the work you perform and the branch/department you work in.* Weekly Pay* 401(k) plan with company match based on profits* Excellent medical/dental/vision/life/disability insurance plans* Paid time off and holidays* Employee Assistance Program* Many Administrative positions offer flexible work schedules and/or hybrid opportunities* General Motors Vehicle Discount Program for all WAFS employees* Home fire sprinkler system discounts* Ability to move up in the company (we promote from within!)* Excellent training including Wayne Academy* State-of-the-art technology and tools* Offsite Company Team Building & Celebration Events* A company culture that promotes continuous growth in your career!* Wayne Automatic is proud to be an Employee-Owned company!***We provide equal opportunities to all candidates and are an EEO/AA/DFWP employer.***