Service Manager- Security Systems

Electro Specialty Systems; San Diego (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Electro Specialty Systems in the San Diego area is seeking a Service Manager - Security Systems to lead the on-site service team and ensure high-quality support for client security systems. The role manages technicians, coordinates maintenance, upgrades, and troubleshooting while aligning with sales and engineering to optimize service delivery.

The ideal candidate has a background in information and network security, strong customer service skills, and is able to travel locally within the San

Qualifications

• Experience in information security and securing system operations.
• Background in managing field service teams in security environments.
• Strong organizational and customer service skills.
• Ability to read technical documentation and system diagrams.
• Willingness to travel locally within San Diego area.

Responsibilities

• Oversee day-to-day operations of the service department.
• Manage service technicians, schedules, and work orders.
• Coordinate preventive maintenance, upgrades, and troubleshooting.
• Monitor service performance and document compliance.
• Collaborate with sales and engineering and drive continuous improvement.

Skills

Information Security

Network Security

Security Management

Field Service Management

Customer Service

Technical Documentation

Cross-functional Collaboration

Security Certifications

Education

CompTIA Security+

CISSP

Job description

Company Description

Electro Specialty Systems (ESS) is an electronic security integrator based in the San Diego, California area, founded in 1987 by Dan and Bill Brault. The company delivers enterprise-class security solutions that support mission-critical operations for a wide range of clients. ESS focuses on designing, installing, and maintaining advanced security systems that safeguard people, facilities, and digital assets. Team members collaborate closely with customers to provide reliable, technology-driven protection tailored to each organization's needs.

Role Description

The Service Manager - Security Systems is a full-time, on-site role based in the San Diego Metropolitan Area. This role oversees the day-to-day operations of the security systems service department, including managing service technicians, scheduling and prioritizing work orders, and ensuring timely, high-quality resolution of customer issues. The Service Manager coordinates preventive maintenance, system upgrades, and troubleshooting activities across electronic security platforms. Responsibilities include monitoring service performance, maintaining documentation, supporting compliance with security standards, and serving as a primary point of contact for customer escalations. The role also involves collaborating with sales and engineering teams, optimizing service processes, and contributing to continuous improvement initiatives.

Qualifications

• Candidates should possess skills in Information Security to support secure system operations and protect sensitive data.
• Candidates should possess skills in Network Security to manage and troubleshoot security systems connected to customer networks.
• Candidates should possess skills in Security Management to oversee service delivery, risk mitigation, and adherence to security best practices.
• Experience managing field service teams or technical support staff in electronic or physical security environments.
• Strong organizational, problem-solving, and customer service skills, with the ability to handle multiple priorities.
• Ability to read and interpret technical documentation and system diagrams, and to work effectively with cross-functional teams.
• Relevant education or certifications in security, IT, or related technical fields are beneficial (e.g., CompTIA Security+, CISSP, or similar).
• Capacity to work on-site in the San Diego Metropolitan Area and travel locally to customer locations as needed.