District Service Manager

Securitas Technology; Milwaukee (WI); On-site; USD 95,000 - 130,000; Full time

Job summary

Securitas Technology is seeking an Electronic Security District Service Manager to lead a 35+ technician team and drive service excellence across the territory in Milwaukee, WI. You will oversee daily operations, hire and develop staff, manage labor costs, and grow revenue while ensuring safety and quality across all projects.

The role requires a bachelor's degree and 5+ years in electronic security service/installation, plus at least 2 years in operations leadership.

Qualifications

• Leadership experience in a technical service or operations setting.
• Strong oral and written communication skills.
• Proven problem-solving abilities in a customer-focused environment.

Responsibilities

• Assure customer satisfaction across service and security systems in the territory.
• Manage workforce performance to meet customer expectations and financial goals.
• Control labor costs, oversee overtime, and manage parts inventories to meet budgets.
• Recruit, hire, and develop service technicians and subcontractors.
• Grow service contracts and drive time‑and‑material revenue.
• Lead and develop the service team to meet quality and safety standards.

Skills

Leadership

Communication

Problem-solving

Team building

Education

Bachelor’s degree in Engineering/Systems/Business or related

Job description

As the Electronic Security District Service Manager for Securitas Technology, you will work as a member of the service business team and provide leadership to a technician workforce of 35+ associates. You will manage day‑to‑day service operational issues, ensure quality solutions, hire and develop service technicians and subcontractors, control labor costs, grow the service contract base, and drive time‑and‑material revenue. You will be responsible for achieving technical performance metrics and quality goals, as well as revenue generation and operating budget.

Key Responsibilities

• Assure customer satisfaction levels for service and security systems are met or exceeded throughout assigned territory.
• Manage the performance of the workforce to meet or exceed customer satisfaction expectations.
• Manage overtime, direct labor costs, billed work and parts inventories to meet financial goals.
• Maintain proper staffing levels by recruiting and hiring competent individuals necessary to accomplish team goals.
• Develop capabilities of the workforce within the team territory to ensure they are trained, productive, and proficient to meet or exceed customers’ needs.
• Retain and grow revenue and profit for the Business Team.
• Ensure compliance with corporate safety policies, OSHA regulations, and protection of proprietary and confidential information and corporate assets.
• Provide workforce resources to fulfill responsibilities.
• Ensure workforce properly maintains vehicles.
• Implement and maintain quality systems within the team territory.
• Schedule and meet with customers to ensure satisfaction levels are met or exceeded.
• Collaborate with Sales, Systems, Service and Support associates to develop account strategies and action plans that contribute to overall success of the Business Team.
• Operate within and support a team‑based environment.
• Work with remote workforce cell teams to foster development of team concepts.

Job Requirements

• Minimum of a Bachelor’s degree in Engineering, Systems, Marketing, Business Administration or Management, or equivalent experience.
• 5+ years of Electronic Security industry technical service/installation experience.
• Minimum 2 years of operations and people management experience.
• Highly motivated, self‑directed individual with sound business skills.
• Proven leadership, oral/written communication and problem‑solving skills.
• Ability to work evenings and weekends, when necessary.
• Experience managing a P&L and growing a customer service base.
• Familiarity with UL certification process and issuing certificates.
• Experience working with intrusion systems, access control, video systems and fire systems application – services procedures.