District Service Manager

Securitas Technology; Fishers (IN); On-site; USD 110,000 - 140,000; Full time

Job summary

Securitas Electronic Security, Inc. is seeking an Electronic Security District Service Manager in the United States, Indiana, Fishers area. The role leads a 35+ technician workforce, oversees service operations, and drives revenue while managing costs.

You will hire, develop, and guide technicians and subcontractors to meet service quality and client expectations. This leadership position requires a Bachelor's degree (or equivalent), 5+ years in electronic security service/installation, and 2+

Qualifications

• Minimum 5+ years of electronic security service/installation experience.
• Minimum 2 years operations and people management experience.
• Bachelor's degree or equivalent experience.
• Ability to work evenings and weekends when necessary.

Responsibilities

• Assure customer satisfaction levels for service and security systems in the assigned territory.
• Manage workforce performance to meet customer satisfaction and financial goals.
• Control overtime, direct labor costs, billed work and parts inventories.
• Maintain staffing levels by recruiting and hiring competent individuals.
• Develop capabilities of the workforce to ensure productivity and quality.
• Retain and grow revenue and profit for the Business Team.
• Ensure safety policy compliance and asset protection.
• Provide resources to the workforce and ensure vehicle maintenance.
• Schedule meetings with customers to confirm satisfaction.
• Collaborate with Sales, Systems, Service and Support to strategize accounts.
• Work with remote Workforce cell teams to foster team development.

Skills

Leadership

Communication

Problem solving

P&L management

Team management

Project coordination

Education

Bachelor's degree or equivalent

Job description

As the Electronic Security District Service Manager for Securitas Electronic Security, Inc , you will work as a member of the service business team and provide leadership to a technician workforce of 35+ associates. You will manage demanding day‑day service operational issues in the delivery of quality solutions to our customers.

Hire and develop the capabilities of service technicians and subcontractors while managing and controlling performance and labor costs. Increase and maintain the service contract base and drive Time and Material revenue through customer visitations, account strategy development, and improve overall customer satisfaction. You must also ensure technical performance metrics and quality goals are met or exceeded while implementing and monitoring key processes established by the team.

You will have direct responsibility for revenue generation and an operating budget.

Essential Functions

• Assure customer satisfaction levels for service and security systems are met or exceeded throughout the assigned territory.
• Manage the performance of the workforce to meet or exceed customer satisfaction expectations.
• Manage overtime, direct labor costs, billed work and parts inventories to meet financial goals.
• Maintain proper staffing levels by recruiting and hiring competent individuals necessary to accomplish team goals.
• Develop capabilities of the workforce assigned within the team territory to ensure they are trained, productive and proficient to meet or exceed our customer's needs.
• Responsible for retention and growth of revenue and profit for the Business Team.
• Ensure compliance to corporate policies and procedures regarding safety including OSHA, as well as safeguarding of proprietary and confidential information and protection and control of corporate assets (i.e. buildings, inventories, vehicles, etc.).
• Provide workforce the resources to fulfill their responsibilities.
• Ensure workforce properly maintains vehicles.
• Responsible to implement and maintain quality systems within the team territory.
• Schedule and meet with customers to ensure customer satisfaction levels are being met or exceeded.
• Participate with Sales, Systems, and Service and Support associates at various levels to develop account strategies and action plans that contribute to the overall success of the Business Team.
• Effectively function within and support a team based environment.
• Work with remote Workforce cell teams to ensure development in team concepts.

Job Requirements

• Minimum of a Bachelor's Degree in Engineering, Systems, Marketing, Business Administration or Management, or equivalent experience.
• 5+ years of Electronic Security industry technical service/installation experience.
• Minimum 2 years operations and people management experience required.
• Highly motivated, self‑directed individual with sound business skills.
• Proven leadership, oral and written communication and problem‑solving skills.
• Ability to work evenings and weekends when necessary.
• Experience managing a P&L and growing customer service base.
• Familiar with UL Certification process and issuing certificates.
• Experience working in/with intrusion systems, access control, video systems, and fire systems application services procedures.