Service Manager, Robot Technicians

Figure AI; Santa Clara (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Figure AI is seeking a Service Manager to lead the team of technicians who diagnose, repair, and maintain humanoid robots. You will own day-to-day service operations, develop a high-performing technical team, and act as the voice of service quality for customers and engineering.

This hands-on leadership role is about building a service business from the ground up as humanoids move into real-world deployment.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in a service-focused environment with 2+ years leading technician teams.
• Proven track record running service operations in a fast-paced tech setting with customer-facing responsibilities.
• Experience applying Lean or continuous improvement techniques to complex processes.
• Strong grasp of business metrics and ability to drive productivity, quality and cost.
• Excellent written and verbal communication, with ability to align technicians, engineers and customers.

Responsibilities

• Lead daily service and repair operations to maximize robot uptime and turnaround time across internal fleets and customer deployments.
• Hire, train, and mentor robot service technicians; build career paths and set standards for technical excellence.
• Champion safety, quality, and efficiency; build and enforce procedures for high-voltage, battery, and actuated systems.
• Represent Figure to internal and commercial customers; exceed expectations and standardize service quality practices.
• Drive service KPIs (uptime, MTTR, first-time fix rate, cost, parts usage) using Lean or similar methods to streamline workflows.

Skills

Team leadership

Lean / CI

Service operations

Customer communication

Education

Bachelor's degree or equivalent

Job description

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.

We are looking for a Service Manager to lead the team of technicians who diagnose, repair, and maintain our humanoid robots. You'll own day-to-day service operations, develop a high-performing technical team, and act as the voice of service quality for customers and engineering. This role is for a hands‑on leader who wants to build a service business from the ground up as humanoids move into real‑world deployment.

Responsibilities

• Service Operations: Lead daily service and repair operations, prioritizing work to maximize robot uptime and turnaround time across internal fleets and customer deployments.
• Team Leadership: Hire, train, and mentor robot service technicians. Give regular feedback, build career paths, and set the standard for technical excellence.
• Safety & Quality: Champion safety, quality, and efficiency in every repair. Build and enforce procedures for working on high-voltage, battery, and actuated systems.
• Customer Experience: Represent Figure to internal and commercial customers. Exceed their expectations, monitor service trends, and create standards and processes that raise the overall service experience.
• Metrics & Process: Drive service KPIs including uptime, mean time to repair, first-time fix rate, cost, and parts usage. Use Lean or similar methods to make complex workflows run better.

Requirements

• Bachelor's degree or equivalent experience.
• 5+ years of experience in a service-focused, field service, technical repair, or manufacturing environment, with 2+ years leading technician teams.
• Proven track record running service operations in a fast-paced, technology-driven environment with customer-facing responsibilities.
• Experience running complex processes using Lean or other continuous improvement techniques.
• Strong grasp of business metrics and the ability to drive results in productivity, quality, and cost.
• Excellent written and verbal communication skills, with the ability to align technicians, engineers, and customers.
• Low-ego, team-first leadership style with a pragmatic, can-do approach to problem-solving under pressure.
• Valid driver's license, and the ability to travel to customer sites as needed.

Bonus Qualifications

• Robotics, EV, aerospace, or industrial automation service experience.
• Hands‑on experience troubleshooting electromechanical systems, motors and actuators, batteries, sensors, or embedded electronics.
• Experience standing up a new service organization, field service program, or repair depot.