Mobile Service Technician

Figure AI; San Jose (CA); On-site; USD 41,000 - 76,000; Full time

Job summary

Figure AI in San Jose, CA is seeking a Mobile Service Technician to support its humanoid robot fleet. You will travel to customer facilities, deployment zones, and trial sites to perform maintenance and repairs.

The role combines hands-on mechanical and electrical work with software troubleshooting, collaborating with engineering and validation teams, and maintaining detailed service records.

Qualifications

• 3+ years in roles with complex systems.
• Familiarity with CMD prompt, Google Suite, and in-house GUIs.
• Experience with electrical hardware diagnostic tools (Scope, DMM, current probes).
• Torque tools and mechanical assembly experience.
• Ability to read PCB and harness schematics.
• Full system-architecture diagnostic experience.
• Ability to remove and replace mechanical components up to 50lbs.
• Customer-facing experience.
• Valid driver's license and clean driving record.

Responsibilities

• Maintain humanoid robots and mobile infrastructure at customer sites.
• Perform routine maintenance and repairs on the robot fleet.
• Troubleshoot mechanical, electrical, and software issues.
• Collaborate with engineering, build, validation, and fabrication teams.
• Verify use-case stability on-site and provide feedback to development teams.
• Keep detailed records of maintenance and repairs.
• Develop tools and document diagnostic procedures.
• Follow assembly documentation.
• Work within tight timelines.
• Possess customer-facing experience.
• Maintain valid drivers license.

Skills

Complex systems

Mechanical aptitude

Electrical troubleshooting

PCB schematics reading

Diagnostic workflows

On-site field service

Valid driver’s license

Tools

Jira

Confluence

Slack

Job description

Figure is an AI robotics company developing autonomous general‑purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.

We are looking for a Mobile Service Technician to compliment our superstar team.The role requires technical expertise and strong mechanical ability to troubleshootand repair our humanoid robot fleet. As a mobile technician, you will serve as afrontline technical representative - traveling to customer facilities, deploymentzones, and trial sites.

Responsibilities:

• Responsible for the maintenance of humanoid robots and necessary mobileinfrastructure at commercial or residential locations.
• Perform routine maintenance and repairs on the humanoid robot fleet.
• Proficient in troubleshooting mechanical, electrical and software-based issues.
• Work closely with engineering, build, validation and fabrication teams to resolve issues quickly.
• Verify use‑case stability on‑site and provide direct, actionable feedback to the Development teams to drive product improvements.
• Maintain detailed and accurate records of all maintenance and repairs.
• Develop tools and document diagnostic procedures for process improvement.
• Ability to follow assembly documentation.
• Ability to work under short timelines when needed.
• Experience in customer‑facing positions.
• Valid Driver License and clean driving record.

Requirements:

• 3+ years experience working with complex systems.
• Familiarity with computer based tools such as but not limited to CMD prompt,Google Suite, in house development GUI’s.
• Familiarity with electrical hardware based diagnostic tools such as but notlimited to Scope, Digital MultiMeter, Current Probes.
• Familiarity with torque tools and mechanical assembly.
• Ability to read PCB and Harness schematics.
• Full system architecture diagnostic experience and organized diagnosticprocesses.
• Ability to remove and replace mechanical components up to 50lbs.
• Great attitude and excited to face challenges.
• Valid drivers license and clean driving record.

Bonus Qualifications:

• DAQ system implementation experience.
• Small brushless motor experience.
• Harmonic drive, clutches, torque/force sensor knowledge.
• Robotics experience.
• Experience using Jira, Confluence, Slack.
• IPC 610, 620 or J-Std-001.

The US base pay range for this full‑time position is $30.00 to $55.00 per hour.

The pay offered for this position may vary based on several individual factors, including job‑related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.